Category Archives: Customer Stories

Initial thoughts on the Ponto 4 – Oticon Medical has done it again!

Sandi Arcus is a Dispensing Audiologist in Nevada. Born with single-sided deafness (SSD), she as always had a passion for helping others who are hard of hearing. She started her career in Pennsylvania as an audiologist in a busy ENT office, then in private practice. She currently works at an audiology clinic in Henderson, NV. Sandi holds a Master of Science degree in Audiology from Bloomsburg University, is a Fellow with the American Academy of Audiology, and holds a Certificate of Clinical Competency from the American Speech-Language Hearing Association.

As both an expert in hearing health and someone with first-hand experience in hearing loss, Sandi kindly offered to share her initial thoughts (and a couple of homemade videos) from her trial of Oticon Medical’s Ponto 4 bone anchored hearing system (BAHS).

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I did the initial setup myself, because I’m really picky and odd about my programming. My first impression was that the Ponto 4 sounded the closest to my normal hearing ear as any other hearing aid or BAHS has come close to. I was impressed but not surprised — if Oticon Medical releases a new processor, I know it won’t be good… it will be great!

Streaming phone calls and music with ease

I placed a call while streaming to the Ponto 4 and the person on the receiving end was impressed with the clarity. On my side, I was able to hear the speaker without issues. Streaming music was pretty impressive as well. It wasn’t tinny or hollow-sounding.

Ponto 4 passes the wind and noise test

I like to “beat up” my processor — push it to the limits — so I next planned to be a passenger in my car (Ponto side toward driver) with the windows down and music on. I don’t typically have the windows down when driving because I can’t hear (and it messes up my hair) so I knew this would really allow me to test the Ponto 4 out.

 

These videos don’t quite do it justice. I had the air conditioning blasting and the radio on pretty loud. My daughter and husband said they couldn’t hear each other or me, but I heard them.

Kudos Oticon Medical — you did it again!

I could never have heard either my husband or daughter in that noisy car without the Ponto 4. Knowing how OPN™ technology works helped me figure out the biggest difference: I still knew the noise was there. It wasn’t distorted. There wasn’t a sudden mic change that was audible. However, my brain knew that speech was what I needed to hear. Speech stood out naturally without strain and without compromise.

My one word for Ponto 4? Awesome!

Click here to learn more about the Ponto 4 from Oticon Medical.

Meet Your Friends at Oticon Medical: Part 3

Get to know your friends in the US Customer Service department

Welcome to Part 3 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

In case you missed them, here are the links to Part 1 and Part 2.

Meet Michael

I have worked at Oticon for six years, the last ten months in customer service. I enjoy interacting with customers, getting to know them a little, and being able to help them solve their problems

Service representatives on phone

One of my favorite stories about helping out a caller involved a person who was having a hard time in her daily life. She was a nurse struggling to pair her Ponto processor with the Streamer. She started out the call really upset, so I kept my voice calm and guided her through it. Toward the end of the call, she explained that she’d had a tough day at work, and we started chatting casually because she felt so much better. By staying calm and helping her resolve her issue, I’d made her day better.

After a busy day at work, I like to go home and watch something funny on television. One of my favorite shows is The Goldbergs – also Blackish and Man of the House. As for films, my favorite all-time movie is Top Gun, and I also like Angels and Demons, the sequel to the Da Vinci Code.

I have a pet cat, a Tabby named Mona. She’s only a year old. She lived in the backyard of one of my bother-in-law’s house, and sadly, she was part of a feral cat litter that lost its mother. The kittens were all adopted out, and I took Mona. Now she is extremely spoiled! She likes to jump on me while I’m exercising at home.

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Do you need assistance with your or a family member’s Ponto bone anchored hearing system? Click the button to contact Oticon Medical — we are here to help!

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Meet your friends at Oticon Medical

Get to know your friends in the US Customer Service department

Welcome to Part 1 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

Meet Beverly

My name is Beverly, and I have worked at Oticon Medical for almost 9 years. I’ve worked in Customer Service and Operations Management since 1984.

Before Oticon Medical, I worked 30 years in the steel industry in the Midwest as a Customer Service Manager. During my early years in this industry it was considered very unusual for a women to be in management. It was a very male-dominated industry back then, dealing directly with the automotive industry (a tough group of customers). It was quite an education.

When I moved back home to New Jersey to be near my family, I decided that my next job would be in an industry that sells a product that benefits people. Oticon Medical was a perfect fit for me. I really enjoy hearing our patients talk about how much our product has changed their lives.  Working in customer service at Oticon Medical is a pleasure. We have a great product and we all work very hard to make sure our patients and customers are happy with our service.

Here is one of my favorite on-the-job stories: I had a mom call on a Friday crying hysterically because her son lost his processor and they were literally leaving for vacation the next day. She was actually having a hard time breathing because she was so upset. Her husband was very angry with her because for some reason he was blaming her. I asked her what time her flight was and then told her we could have his replacement there by 8:00 am on Saturday morning.  He would have to wear it without it being programmed to his settings but it was better than nothing. She asked me how much it would cost and I said, “Nothing,” because it was covered under warranty.  She cried even harder, but happy tears this time.

My personal experience with hearing loss involves my sister-in-law. She saw an ENT a few years ago because my brother got tired of hearing her say, “What?” Ended up that she needed a hearing aid, which we purchased from Oticon Inc. as part of the employee purchase program.  She loves it and so does my brother!

Louie and Gracie

One of my favorite ways to unwind if I have a particularly stressful or busy day is to take a last-minute ride to the Jersey Shore to have dinner with family. I also enjoy spending time with my two dogs, Louie (a Shih-Tzu/Maltese) and Gracie (a Maltese/Yorkshire Terrier). I’ve had them since they were six weeks old — they are ten now.

I’ve lived in quite a few places in my career, including Ohio, Pennsylvania, Virginia, Alabama, and Toronto. Prior to Oticon Medical, I moved around quite a bit as part of my job but I’m happy to finally be home in New Jersey!

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Do you need assistance with your or a family member’s Ponto bone anchored hearing system? Click the button to contact Oticon Medical — we are here to help!

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Advocacy leads Kim Russell to find the right hearing solution for her single-sided deafness

Kim Russell

At 10 years old, Kim Russell was diagnosed with a chronic ear infection that could not be helped with antibiotics. She underwent a mastoidectomy to remove the infection, resulting in permanent hearing loss in her left ear. Her mother, having had the same issue when she was younger, also lost her hearing and therefore single-sided deafness (SSD) was a normal part of life in her family.

“School, work and social situations were hard, and the options were not as robust as they are now,” Kim said.

Kim became accustomed to living life with one good ear and didn’t receive intervention or aid until she was 25. Her job had hearing aid coverage and she looked into what options were available for her hearing loss. She discovered BiCROS hearing aids and wore them for 30 years. Although the hearing aids helped, no solution is perfect. Crowds were still difficult and loud places like bowling alleys and restaurants made it impossible to hear people speaking and know where sound was coming from. Her audiologist had never mentioned any other options, so she believed BiCROS was the only type of hearing loss solution available to her.

A chance encounter with a bone anchored hearing system

Kim stumbled upon a bone-anchored hearing system (BAHS) on Facebook when a friend happened to post a video at the right time. “One day on Facebook, a friend of mine who is a nurse posted a video on her Facebook page and normally it wouldn’t be anything I would pay attention to. It was something about a surgeon performing a surgery for the first time in West Michigan. They were doing a MIPS procedure (Minimally Invasive Ponto Surgery). He’s the only MIPS surgeon in this part of Michigan and they mentioned single-sided deafness. I did some research and realized this was for people like me!”

Kim searched for the name of the doctor’s office online and learned it was located in the building next door to her dentist. She scheduled an appointment, and learned she was a great candidate for the Ponto System. After trialing a Ponto BAHS on a softband for a week she had the MIPS surgery in July of 2018 and received a Ponto 3 SuperPower. “It was easier than a dental procedure. I was in, out, dressed and drinking coffee in about 58 minutes,” she said.

A new world of sound emerges with the Ponto 3 SuperPower

After Kim’s MIPS procedure and Ponto 3 SuperPower activation a new world of friends, advocacy, and interaction opened up to her.

“For the first time since getting my Ponto, I went for a walk with a friend. I’ve always kept people on my good ear (right side) so we put her on my left to see what would happen. I about jumped out of my skin. Her voice was clear and crisp, even with the radio blaring in the background.

The sound quality from trying the Ponto on a softband vs. an abutment is so much better, so crisp. I call it ‘organic’,” she explained.

As Kim has learned more about Ponto and become more involved in the hearing loss community, she has learned just how important advocacy is. “How did I go so long being hearing impaired and not knowing there were other options? This BAHA World Hearing Facebook group was where I received most of my education. It’s important for people to look into all of their options, and do their research.”

Kim’s advocacy and education came full circle last year after she attended Oticon Medical’s yearly advocacy conference. She met fellow Ponto users and collaborated with Oticon Medical staff.

“Before, I had never told anyone I wore any kind of hearing aid. This time, as soon as I got my abutment I shared it on Facebook because it’s important to get the word out. Knowing what was available made a difference in my life. Every now and then I notice the crispness of something I haven’t heard before. I hope advocacy and sharing my story can do the same for someone else.”

To learn more about the Ponto 3 SuperPower and be connected with our team click below:

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The Ponto 3 SuperPower spurs a 180 degree change for Amelia

Allison and Amelia

Allison Richardson’s three-year-old daughter, Amelia, was born with Auditory Neuropathy Spectrum Disorder and has severe-profound unilateral hearing loss. At the time of Amelia’s diagnosis, family members and doctors advised her not to worry. But with three of Amelia’s older brothers diagnosed with Apraxia, a speech sound disorder, Allison knew the importance speech and hearing was to development.

While pregnant in 2009 with one of her sons, Allison began joining groups on Facebook for parents. She found these to be supportive networks where she could turn to for help and develop friendships. Once Amelia was born, she set out to find a Facebook group for parents of children with hearing loss, which is where she found the “BAHA Kids Club” Facebook group.

After learning about bone-anchored hearing systems (BAHS) and doing her own research, Allison brought Amelia to her ENT’s office to inquire about a BAHS. After learning the pros and cons of different devices, the personal stories of parents online, and about feedback and Oticon Medical’s great customer service, they advocated for a year-and-a-half to secure a device for Amelia.

180 degree difference with Ponto

Life for Amelia changed after being fit with the Oticon Medical Ponto 3 SuperPower. “She went from being an unfocused child speaking no more than five words to a focused student and dancer who now talks more than anyone at home. Her five older brothers say that Amelia has a bionic ear,” Allison said.

Amelia currently attends preschool and sits in a classroom with special needs and non-special needs students. The mix, Allison noted, provides special needs kids with mentors, and teaches non-special needs kids acceptance.

Amelia Richardson

Advice for parents

Allison’s advice is simple when it comes to making a medical decision for your child: “Go with your gut and don’t compare kids”.

She continued, “Do what you think is best for your child, not what other people say is best, because you know your child.”

The journey to better hearing and finding the right hearing device for your child’s individual hearing loss can be long and sometimes feel like a never-ending waiting game. Continue to advocate for yourself and your child, reach out to online support groups, try all your options, and as Allison reminded us, “Don’t give up.”

To learn more about the Ponto 3 SuperPower and be connected with our team, click below:

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Determination and perseverance lead to better hearing for Elizabeth Collins

Elizabeth Collins

After a slow progression of hearing loss in her right ear, Elizabeth Collins became permanently deaf on her right side from a mastoidectomy surgery at the age of 14. She has lived with single-sided deafness (SSD) for most of her life, struggling to hear in school and at work.

“I had a fear of not wanting to raise my hand in school because I didn’t want to make a mistake. Growing up with single-sided deafness and not having the access or advocacy that we have now meant dealing with a lot of stigmas around being hearing impaired. I had to overcome a lot of insecurity, adversity, and bullying as I grew up,” Elizabeth explained.

The first hearing aids she used were BiCROS hearing aids, but the solution wasn’t enough for her hearing loss. It wasn’t until Elizabeth was 38 years old, when she decided to go back to college, that she began researching new hearing loss solutions for SSD. While completing her associates degree at Tidewater Community college she noticed a picture of someone wearing something behind their ear — a bone-anchored hearing system (BAHS). Audiologists hadn’t presented BAHS as an option, so Elizabeth did her own research, and found BAHS could be the right solution.

Obstacles and persistence

Elizabeth encountered her first obstacle while trying to get approval for BAHS surgery —insurance. After her insurer rejected the surgery multiple times,  she reached out to a BAHS advocate who educated her on insurance codes. After two years of fighting, she was finally approved and moved forward with her abutment surgery in 2012.

A year later, Elizabeth encountered another issue when she tried to upgrade her device because she was struggling with the type of BAHS she was using. The device wasn’t helping her in school and customer service was not supportive of her needs. She researched other brands of BAHS and found the Facebook group BAHA World Hearing where she first learned about Oticon Medical’s Ponto bone-anchored hearing system. Elizabeth was given a Ponto loaner to try. She shared her reaction for the first time in a heart-tugging video (see below).

Elizabeth Collins tries a Ponto bone-anchored hearing system for the first time

Elizabeth made the decision to switch to a Ponto BAHS and got ready for her next battle — a revision operation to have an Oticon Medical abutment implanted. Two years after she graduated college and began her career as a Contract Specialist at Norfolk Naval Shipyard, and despite confronting more insurance rejections for her re-implantation surgery, Elizabeth finally received her Oticon Medical abutment in October 2018.

Life with her Ponto 3 SuperPower

Elizabeth Collins with her Ponto 3 SuperPower

Since receiving her new abutment and Ponto 3 SuperPower, Elizabeth has been experiencing a new world of hearing. When in meetings for work she can hear sounds more clearly and doesn’t miss what her co-workers are saying, whereas before she would struggle to make sense of conversations. Last year she graduated magna cum laude from Strayer University with a Bachelor of Arts degree in Business Administration and is now pursuing a Master’s Degree.

“Now I get to discuss and elaborate on topics. I do presentations and trainings where before, never in my life would I have wanted to go up in front of people and present. I’m excelling at my job and advancing to leadership roles. The most important difference I’ve noticed is that my speech has improved, my family has started to respect me, and I feel more confident,” she said.

In the end Elizabeth feels the switch was worth it. “Oticon Medical has captured my heart and I’m not going back. When people see my Ponto and ask me what I’m wearing, I let them know that this is my ear.”

To learn more about the Ponto 3 SuperPower and connect with our team, click below:

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SuperNOVA receives super hearing from her Ponto 3 SuperPowers

Nova Cox

Pfeiffer Syndrome is a craniofacial disorder that affects one in every 100,000 people and impacts the way bones grow. Nine-year-old Nova Cox was born with Pfeiffer Syndrome, and in her case her head, neck, and arms have been affected resulting in hearing loss in both ears.

Because hearing loss is common with Pfeiffer Syndrome, her parents Elizabeth (Liz) and Jason connected with other families, utilized Facebook groups for bone conduction wearers, researched online, and consulted their audiologist before Nova was fit with a bone-anchored hearing system (BAHS) on a softband.  

That’s a new sound

After wearing a bone-anchored hearing device on a softband for 7.5 years, Nova began advocating for abutment surgery. After doing research with her family, they consulted an audiologist and were able to try on different types of BAHS before her surgery.

“Nova made the decision to have the implant surgery and was able to ask her questions and be a part of the decision-making process. When she learned more about it she advocated for it and we moved forward when she was ready. When she tried on the Ponto, she didn’t want to take it off,” Liz explained.

Nova chose the Ponto bone-anchored hearing system because she experienced less feedback and better sound quality after trying different devices. She had bilateral abutment surgery and was fit with two Ponto 3 SuperPowers. On the day her Pontos were programmed it was raining and her mom recalls she asked, “Does the rain always sound like this?”. Nova’s parents knew they had made the right decision and for the first few weeks of having her Pontos on abutments they liked to play a game called That’s a new sound, where Nova shared new sounds she was experiencing.

Life with Ponto

It’s been a year since Nova’s bilateral abutment surgery. Today, she is a fierce and mighty force of nature advocating for herself, her health, and her life as an active kid.

She says she loves her Ponto BAHS and enjoys using the Oticon Medical Streamer in class and when she’s in the hospital so she can watch movies to pass the time. And like lots of kids her age she likes Legos, Star Wars and Pokemon and spends her free time playing music, soccer, Taekwondo, and watching movies with friends.

Nova hiking

Nova practicing Taekwondo

Empowered to tell her story

Inspired to share her story especially with young children, Nova created the video below as she was preparing to give a talk in Washington, DC advocating for high-quality accessible healthcare for children.

SuperNOVA: A Tiny Film

Advice to others

Nova and her family have learned a lot in just nine years. A few important pieces of advice that they want to share with other families is to try multiple hearing devices in order to find the right solution and make decisions when the time is right for you or your child. As for Nova, she has the best advice — “Judge Less, Love More”.

To learn more about the Ponto 3 SuperPower and be connected with our team click below:

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Ponto 3 Superpower donation in honor of beloved hearing advocate provides recipient with the joy of hearing

Last month we partnered with Ear Community, a charitable nonprofit devoted to helping children and adults born with Microtia and Atresia, to donate a Ponto 3 Superpower hearing device in honor of Denise “Dee” Marie Inman. Dee, who had bilateral hearing loss stemming from the side effects of cancer treatments, was herself a recipient of a donated Ponto Power sound processor back in 2016 after her insurance provider denied coverage. As a member of Ear Community, Dee remained a staunch advocate for other individuals with hearing loss until she sadly lost her battle with cancer in 2018. Shortly thereafter, we contacted her husband Ken Inman and arranged to have a Ponto device donated in Dee’s honor.

A legacy of better hearing

Dee Inman and Eisen Witcher.

Ear Community helped identify the perfect recipient: Eisen Witcher, Ocean Rescue Chief Director for Brevard County Ocean Rescue Division, which ensures safe swimming and beach protection to residents and tourists. Witcher was born with grade 3 Microtia and Atresia of his left ear, yet like Dee was denied coverage for a bone conduction hearing device by his insurer. Fortunately, having been encouraged by his audiologist to apply for a donated device through Ear Community, he was chosen as the perfect recipient of Dee’s gift. Besides hearing loss and a mutual devotion to helping others in their communities, Witcher and Dee have something else in common — he also battled cancer and is now a three-year survivor.

In January 2019, Witcher was fitted with his new Ponto Superpower device at Space Coast Audiology Hearing and Balance. Witcher expressed his joy and appreciation, saying, “So this is new… I love it!” He also shared that his young son loves the stuffed monkey we gave him that wears its own Ponto device just like daddy.

A fitting memorial

Dee Inman and Ken Inman.

Ken said, “I am very honored about this donation in Dee’s name. I know this is something she would have really wanted. Thank you again for this honor. She left quite a legacy and will never be forgotten.”

We would like to thank Melissa Tumblin of the Ear Community organization for assisting in providing this donation in Dee’s memory. While we continue to mourn her loss, we are pleased that her legacy will live on through her good works and this life-changing gift to Eisen Witcher.

Click to visit Ear Community and learn more about their mission on behalf of individuals born with Microtia and Atresia.

Dee and Melissa Tumblin.

Eisen receives Ponto Superpower.

 

 

 

 

 

 

If you’d like to learn more about the latest Ponto device, the Ponto 3 SuperPower, click below to reach an audiologist.

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Artist, Priscila Soares, uses imagery to advocate for the hearing loss community and adds new artwork to the Oticon Medical U.S. office

Priscila Soares creates works of art that tell the stories of real people behind hearing loss. After losing her hearing on both sides when she was young and advocating for her son, she began creating art that empowers and advocates for the hearing loss community.

Advocacy through art
Priscila is a hard of hearing artist and mother of three living in California whose hearing loss journey began when she was 17 years old. After undergoing surgery to remove a Cholesteatoma, a destructive skin growth that develops in the middle ear, problems with the surgery rendered her deaf in her right ear. At 24 years old, her left ear showed the same Cholesteatoma condition. She underwent surgery again which was successful, however, they discovered the bones had already been corroded resulting in hearing loss on her left side.

It wasn’t until her second son, Jason, was born with a moderate to severe hearing loss that Priscila began meeting other people within the hearing loss community at his preschool for deaf and hard of hearing children. It was within this environment that she met others with Bone Anchored Hearing Systems.

“I wanted to get the best quality of sound I could. It was hard to participate in group conversations. I couldn’t keep up with what everyone was saying, and I was trying to put together the missing words in between,” she explains. Priscila was bilaterally implanted with the Ponto Bone Anchored Hearing System four years ago.

“Ally Is Looking Out for Microtia”

Hearing loss portrayed through art
As Priscila became more involved in the hearing loss community, she was inspired by the people she encountered and the knowledge she was learning and sharing. This led her to combine her two passions, hearing loss and art. Primarily using acrylic paints, dry pastels, and homemade clay she began to document her own journey – My Luckyears.

“It was two years ago that I decided to take my art seriously and my Ponto was a part of that. As I’ve felt more confident in my hearing, I’ve had the courage to pursue things I didn’t think were possible.”

This year, in recognition of National Microtia Awareness Day, Priscila created an art piece called “Ally is Looking Out for Microtia” – inspired by Ear Community Founder Melissa Tumblin’s daughter, Ally.

“The piece ‘Ally is Looking out for Microtia’ is part of a series of pieces I’ve been creating based on real children with hearing loss. I first created the piece because I wanted to honor all children with microtia and atresia. I added the butterfly to land on the Ponto, for good luck.

Different from my more personal paintings and sculptures, these sculptures are not about me and my personal journey, rather I just become the catalyst of what connects the child’s journey to the rest of the world. I like to portray children because those are the foundational years of a person’s life and I want them to feel empowered!” she says.

A new addition to the Oticon Medical U.S. office
Priscila’s work revolves around acceptance and helping those with hearing loss overcome hardships which is why we are proud to now have “Ally is Looking Out for Microtia” displayed at our U.S. headquarters.

“My most powerful way of sharing what I have learned for those starting their journey is through art. I hope this piece at the Oticon Medical U.S. office will be a reminder and an inspiration to look out for each other, advocate, and not be afraid to be who you truly are.”

If you are interested in learning more about the latest addition to the Ponto Bone Anchored Hearing System – the Ponto 3 SuperPower – for yourself or your child click below:
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Becky Zingale shares how her daughter navigates Treacher Collins Syndrome and conductive hearing loss with her Ponto 3 through her blog

You might be familiar with the blog “The BAHA Mama”, a well-known resource for parents and families who have children with hearing loss and Treacher Collins Syndrome (TCS). The blog, which was created by Becky Zingale, follows her family’s journey of navigating TCS, hearing loss, speech therapy, sign language, and parenting.

Becky began writing around 10 years ago to document her travel experiences. Later, when she and her husband learned that their second daughter, Ariasha, had TCS, Becky focused her blog on sharing knowledge and personal stories with other parents.

“My husband is a marketing consultant and has empowered me to be a thought leader. I’m a great success story for what happens when you follow the advice of your marketing consultant (husband),” she says.

Ariasha, also known as “Little Lioness” and “PipSqueak”, was born with Treacher Collins Syndrome and microtia and atresia, just like her father Duane. She underwent cleft palate surgery in 2016 when she was sixteen months old, which is when they discovered her conductive hearing loss. Thinking Ariasha would follow in her father’s footsteps and wear the same bone anchored hearing device as him, she trialed his device first but experienced issues with feedback.

 
Through online Facebook groups focused on hearing loss like this one and this one, Becky discovered the Oticon Medical Ponto Bone Anchored Hearing System. All the information they received convinced her that Ponto was the right choice for her daughter.

They trialed the Ponto and Ariasha now wears bilateral Ponto 3’s on a softband. During the first few weeks of her wearing her Ponto, Becky noticed just how much it was making a difference in her ability to communicate.

“She had her Ponto for two weeks and I tried dropping her off at childcare. I thought the noise might be overwhelming so I decided she shouldn’t wear the Ponto, and she was really upset. It turned out that she had become so used to being able to hear for those two weeks, that she preferred dealing with a loud environment than not knowing what was going on. She has also become more social since getting her Ponto. Beforehand, when people would come over, she wanted to go to bed. We thought she was really introverted. But with her Ponto, now she wants to interact with people since she can distinguish sound, hear different voices, and has an idea of what’s going around her.”

As Ariasha continues her hearing loss journey, Becky documents everything they learn and answers common questions from parents online through informative blog posts and personal stories. One such post discussed a common question posed by parents – how to show a child to place their BAHS (Bone Anchored Hearing System) in a safe place to avoid it getting lost or broken.

“Sometimes Ariasha decides to change her clothing randomly in the middle of the day and her Ponto will end up in a pile of clothes. So, we created “Ariasha’s BAHS Box”, a safe place to put her Ponto. The other day she went upstairs to play and then came downstairs wearing a new outfit. ‘Where is your BAHS?’ I asked. She responded, in a very sassy teenager-ish tone, ‘In my BAHS box’.”

Learning about Bone Anchored Hearing Systems and advocating for Ariasha has definitely become a family affair. Ariasha’s sister Chloe, also known as “Monkey” or “Big Sis” on the blog, helps to check whether her sister’s Ponto needs new batteries and event sports matching headbands with her.

To parents trying to figure things out, Becky’s advice is to find a community. She says the online community has been very helpful with discussing things like speech therapy and how to get your child to keep their BAHS on their head.

“Hope is what the name Asha means. It’s my hope to inspire and encourage mamas in their journey to raise healthy, thriving families in spite of whatever challenges life brings.”

If you are interested in learning more about the latest addition to the Ponto Bone Anchored Hearing System – the Ponto 3 SuperPower – for yourself or your child click below:

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