Category Archives: Customer Stories

Tory discovers the joys of wireless streaming and more with Ponto 4

“No other hearing aid or osseo-integrated device company can match the processing available in the Ponto 4.”

Tory Burns, a Clinical Representative with Oticon Medical, had an acoustic neuroma removed when he was 15, leaving him with single-sided deafness (SSD). He describes what led him to finally treat his hearing loss with the Ponto bone anchored hearing system (BAHS) and his thoughts on the Ponto 4 after upgrading from the Ponto 3 SP.

Search for the right SSD treatment leads to a career with Oticon Medical

I completely lost the hearing in my left ear by the time I was 18. My good ear is normal. I cannot tell which direction sounds are coming from and I have significant difficulty hearing in background noise. I have had to pre-plan before going out and assertively choose the seating that most appropriately fit my hearing loss (since my SSD is on the left, I would try to avoid having people sit or walk on my left side). I tried several CROS-type solutions, and all were too noisy for me to wear for any length of time.

I worked for Oticon, Inc. for four years, choosing this particular company because of its unique innovations and forward-looking technology. I then moved over to Oticon Medical because it was an opportunity to work with people struggling with the same hearing loss that I had. I did not get a Ponto until six months later. I did not specifically intend to do this but since I saw how easy the surgery was, it quickly became a no-brainer — I had to try it. I was a new dad at the time and wanted to make sure I was giving myself every opportunity to be a part of my daughter’s life.

I definitely feel I have an insider’s perspective. I can relate to and empathize with difficulties that a person with SSD has that may not be obvious, even to them. I can also offer some assurance that having a Ponto generally won’t interfere with any of their activities no matter how physically demanding.

Ponto 4 and the joys of wireless streaming

I wore my previous Ponto devices situationally. When I was in noise, I would have to turn it up all the way. Sometimes, I only heard a jumble of sounds, and while still helpful, I wanted more.

Now I wake up every day and put my Ponto 4 on (never did that before, ever). It is like I am not even wearing anything! The sound quality is three-dimensional and speech “pops” out of the noise. I can hear speech in all directions on my left side. It is remarkable — after the start-up tone, you can hear the sounds all jumbled and amplified, but within a second or two, everything gets organized and cleaned up.

Also, I have never successfully streamed with any previous generation of Ponto. I could only hear audio if I plugged up my good ear, which in my opinion, defeats the purpose. With the Ponto 4, I’ve streamed sportscasts and phone calls while out in the yard working, walking down a busy road, and even in my car.

The sound streaming from my phone is excellent — clearer than from any other sound processor I have worn. I streamed for two hours one day while working outside with power tools and didn’t miss a word from the golf broadcast I was listening to.

Older technology made sounds seem two-dimensional — like a wall of sound coming at me all at once. The soundscape around me is three-dimensional with Ponto 4. Voices in many listening situations seem to have their own place in space.

Clear speech with Ponto 4 even in noise

Voices are clear, even in noise. I have plenty of headroom if I want it louder, and I would highly recommend Ponto 4 to SSD patients who are considering which Ponto to get. The device does not need as much volume to compensate for hearing because the speech information is what the device is emphasizing.

Ponto 4 is also smaller, which is a big part of my willingness to wear it more often. It supports my lifestyle, which includes running. I run a lot and wear my Ponto 4 for awareness on the street and trails. Because the Ponto 4 is very water-resistant, I don’t hesitate to wear it while I am active and on land. I’m also a dad with two kids so all of my other “recreation” opportunities are not mine. Nevertheless, I benefit from wearing my Ponto everywhere.

When I was not wearing a Ponto, I would have to really think and analyze my situation before, during, and after to ensure the best outcomes. It felt like a lot of work day in and day out.  When I wear my Ponto 4, I don’t have to lean in to the conversation with my good ear or choose which seat to sit in so that everyone is on my “good side”. It used to be that if two people were talking to me with one on my left side and one on the right, I would have to turn slightly to my good (right) side to hear both equally. I never have to do that with my Ponto 4. In all, I have much more natural interactions with people on a daily basis. I feel better when I wear my device than when I don’t because it is less stressful when it is on.

It took getting the Ponto to really find out how much I had been compensating for my hearing loss. I realized how much work I was putting in daily and how much I was avoiding because of my hearing difficulties. I also realized how much I was missing that I wasn’t aware of during the 20+ years I did nothing. The new OPN™ technology is a game-changer. No other hearing aid or osseo-integrated device company can match the processing available in the Ponto 4.

My advice to anyone considering the Ponto 4? Try it out for yourself — what do you have to lose?

More confident and able to focus on the sounds of life with Ponto 4

The Ponto 4 connects my love for technology with my need of quality hearing. The features I enjoy most include clarity, surround-sound, and sense of direction, and wireless connection to Bluetooth. Ponto 4 allows me to feel more confident about wearing an aid and to focus on the sounds of everyday life.” — Camilla Gilbert

Jada, Connie, and Camilla

Camilla Gilbert lives in Cincinnati, Ohio along with her daughter, Jada. She was born with bilateral Microtia and Atresia, a congenital condition that affects how ears develop and frequently includes severe or complete hearing loss in the affected ear(s). She was fitted with a bone anchored hearing system (BAHS) as a child but used to wear her processors covered up with a headband. Then she learned more about her condition and discovered the importance of community and advocacy on behalf of others with Microtia, Atresia, and other hearing challenges.

Today, she is an active advocate for individuals with hearing loss and passionate about educating others on how to function efficiently in the hearing world. She serves on the committee for Ear Community’s Microtia and Atresia Support Group and is a past president of the Southwest Ohio chapter of the Hearing Loss Association of America.

Camilla has worn Oticon Medical Ponto BAHS bilaterally for many years. So, when the opportunity arose to try out the latest technology, Ponto 4, she jumped at the chance.

The following are her thoughts and experiences after wearing Ponto 4 for an extended period, which she is sharing in hopes of informing others who might want to try Ponto 4 either as a user new to wearing BAHS entirely or as an upgrade from their current BAHS.

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My first impressions of Ponto 4

I became the first person in the United States to get Ponto 4 after agreeing to participate in a video with Oticon Medical in New York. The video shoot itself was awesome! It was interesting because my daughter and I never did anything like that before. We felt like celebrities for a day. I was very excited that the video would be used to help inspire potential Ponto 4 wearers. I wasn’t entirely sure what I was getting into when I agreed to participate, but I trusted Oticon Medical.

My first impression of the Ponto 4 was that it was much smaller than my previous BAHS. I also loved that I could hear more all around me and not just sound coming from in front. It has a smaller, sleeker design, so if someone were concerned about others seeing their processor, they wouldn’t have to be as compared to other devices. I also noticed I could hear clearly outside even in the middle of New York City, and found it supported my active lifestyle. For example, I could listen to music better and really focus on my workout when I went for a run.

The Ponto 4 was pretty cool during my NYC visit after the video shoot. I was really still getting used to hearing everything around me – it took a few hours. It sounded like 360° hearing, rather than sound coming at me only from the front. When I was heading home and inside the airport, I noticed how noisy and crazy it was, and yet I could tell where all the different sounds were coming from. I had the same experience outside in Times Square — I could pinpoint where all the sound was coming from.

A month in and still loving Ponto 4

Having worn my new Ponto 4 devices for a month now, I can say that they have made a difference in my daily life — definitely at work, because it’s easier to hear everything. I can tell where speech is coming from. It’s also easier to have Ponto 4 while working out because I don’t need to wear a streamer around my neck. I recently went to a wedding and a Father’s Day celebration, and I was able to hear every conversation all around me and understand what was said. This is much better than the way it used to be, when I had to actively focus to my left or right in order to hear speech coming from either side but couldn’t hear and process conversations from both sides at the same time.

Ponto 4 is definitely smaller than my previous Ponto Plus. The features that really continue to stand out for me are the wireless connectivity — being connected with the (Oticon ON™) app and my smart devices. It’s been really great using that connectivity. Also, the Open Sound Navigator™ enables me to hear sounds all around me.

The Ponto 4 are comfortable to wear. Because I have thick hair, I love that the new design doesn’t have a volume control on-board, because my hair used to get stuck in that all the time and pull. Also, the sticker with Mute used to rub off all the time, so I don’t miss that either.

Listening to music is clearer, more like listening through surround-sound headphones. Phone calls are also clear, even video calls (e.g., Facetime). Ponto 4 allows me to feel more confident about wearing aids and focus on the sounds of everyday life. I am looking forward to using the new Ponto 4 as a doctoral student at Northern Kentucky University in the fall of 2019!

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Want to learn more? Click here to read about Ponto 4.

Ready to get a new processor? Click to learn about the upgrade process, including how to receive assistance from our Reimbursement Support team.

Initial thoughts on the Ponto 4 – Oticon Medical has done it again!

Sandi Arcus is a Dispensing Audiologist in Nevada. Born with single-sided deafness (SSD), she as always had a passion for helping others who are hard of hearing. She started her career in Pennsylvania as an audiologist in a busy ENT office, then in private practice. She currently works at an audiology clinic in Henderson, NV. Sandi holds a Master of Science degree in Audiology from Bloomsburg University, is a Fellow with the American Academy of Audiology, and holds a Certificate of Clinical Competency from the American Speech-Language Hearing Association.

As both an expert in hearing health and someone with first-hand experience in hearing loss, Sandi kindly offered to share her initial thoughts (and a couple of homemade videos) from her trial of Oticon Medical’s Ponto 4 bone anchored hearing system (BAHS).

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I did the initial setup myself, because I’m really picky and odd about my programming. My first impression was that the Ponto 4 sounded the closest to my normal hearing ear as any other hearing aid or BAHS has come close to. I was impressed but not surprised — if Oticon Medical releases a new processor, I know it won’t be good… it will be great!

Streaming phone calls and music with ease

I placed a call while streaming to the Ponto 4 and the person on the receiving end was impressed with the clarity. On my side, I was able to hear the speaker without issues. Streaming music was pretty impressive as well. It wasn’t tinny or hollow-sounding.

Ponto 4 passes the wind and noise test

I like to “beat up” my processor — push it to the limits — so I next planned to be a passenger in my car (Ponto side toward driver) with the windows down and music on. I don’t typically have the windows down when driving because I can’t hear (and it messes up my hair) so I knew this would really allow me to test the Ponto 4 out.

 

These videos don’t quite do it justice. I had the air conditioning blasting and the radio on pretty loud. My daughter and husband said they couldn’t hear each other or me, but I heard them.

Kudos Oticon Medical — you did it again!

I could never have heard either my husband or daughter in that noisy car without the Ponto 4. Knowing how OPN™ technology works helped me figure out the biggest difference: I still knew the noise was there. It wasn’t distorted. There wasn’t a sudden mic change that was audible. However, my brain knew that speech was what I needed to hear. Speech stood out naturally without strain and without compromise.

My one word for Ponto 4? Awesome!

Click here to learn more about the Ponto 4 from Oticon Medical.

Meet Your Friends at Oticon Medical: Part 3

Get to know your friends in the US Customer Service department

Welcome to Part 3 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

In case you missed them, here are the links to Part 1 and Part 2.

Meet Michael

I have worked at Oticon for six years, the last ten months in customer service. I enjoy interacting with customers, getting to know them a little, and being able to help them solve their problems

Service representatives on phone

One of my favorite stories about helping out a caller involved a person who was having a hard time in her daily life. She was a nurse struggling to pair her Ponto processor with the Streamer. She started out the call really upset, so I kept my voice calm and guided her through it. Toward the end of the call, she explained that she’d had a tough day at work, and we started chatting casually because she felt so much better. By staying calm and helping her resolve her issue, I’d made her day better.

After a busy day at work, I like to go home and watch something funny on television. One of my favorite shows is The Goldbergs – also Blackish and Man of the House. As for films, my favorite all-time movie is Top Gun, and I also like Angels and Demons, the sequel to the Da Vinci Code.

I have a pet cat, a Tabby named Mona. She’s only a year old. She lived in the backyard of one of my bother-in-law’s house, and sadly, she was part of a feral cat litter that lost its mother. The kittens were all adopted out, and I took Mona. Now she is extremely spoiled! She likes to jump on me while I’m exercising at home.

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Do you need assistance with your or a family member’s Ponto bone anchored hearing system? Click the button to contact Oticon Medical — we are here to help!

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Meet your friends at Oticon Medical

Get to know your friends in the US Customer Service department

Welcome to Part 1 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

Meet Beverly

My name is Beverly, and I have worked at Oticon Medical for almost 9 years. I’ve worked in Customer Service and Operations Management since 1984.

Before Oticon Medical, I worked 30 years in the steel industry in the Midwest as a Customer Service Manager. During my early years in this industry it was considered very unusual for a women to be in management. It was a very male-dominated industry back then, dealing directly with the automotive industry (a tough group of customers). It was quite an education.

When I moved back home to New Jersey to be near my family, I decided that my next job would be in an industry that sells a product that benefits people. Oticon Medical was a perfect fit for me. I really enjoy hearing our patients talk about how much our product has changed their lives.  Working in customer service at Oticon Medical is a pleasure. We have a great product and we all work very hard to make sure our patients and customers are happy with our service.

Here is one of my favorite on-the-job stories: I had a mom call on a Friday crying hysterically because her son lost his processor and they were literally leaving for vacation the next day. She was actually having a hard time breathing because she was so upset. Her husband was very angry with her because for some reason he was blaming her. I asked her what time her flight was and then told her we could have his replacement there by 8:00 am on Saturday morning.  He would have to wear it without it being programmed to his settings but it was better than nothing. She asked me how much it would cost and I said, “Nothing,” because it was covered under warranty.  She cried even harder, but happy tears this time.

My personal experience with hearing loss involves my sister-in-law. She saw an ENT a few years ago because my brother got tired of hearing her say, “What?” Ended up that she needed a hearing aid, which we purchased from Oticon Inc. as part of the employee purchase program.  She loves it and so does my brother!

Louie and Gracie

One of my favorite ways to unwind if I have a particularly stressful or busy day is to take a last-minute ride to the Jersey Shore to have dinner with family. I also enjoy spending time with my two dogs, Louie (a Shih-Tzu/Maltese) and Gracie (a Maltese/Yorkshire Terrier). I’ve had them since they were six weeks old — they are ten now.

I’ve lived in quite a few places in my career, including Ohio, Pennsylvania, Virginia, Alabama, and Toronto. Prior to Oticon Medical, I moved around quite a bit as part of my job but I’m happy to finally be home in New Jersey!

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Do you need assistance with your or a family member’s Ponto bone anchored hearing system? Click the button to contact Oticon Medical — we are here to help!

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Advocacy leads Kim Russell to find the right hearing solution for her single-sided deafness

Kim Russell

At 10 years old, Kim Russell was diagnosed with a chronic ear infection that could not be helped with antibiotics. She underwent a mastoidectomy to remove the infection, resulting in permanent hearing loss in her left ear. Her mother, having had the same issue when she was younger, also lost her hearing and therefore single-sided deafness (SSD) was a normal part of life in her family.

“School, work and social situations were hard, and the options were not as robust as they are now,” Kim said.

Kim became accustomed to living life with one good ear and didn’t receive intervention or aid until she was 25. Her job had hearing aid coverage and she looked into what options were available for her hearing loss. She discovered BiCROS hearing aids and wore them for 30 years. Although the hearing aids helped, no solution is perfect. Crowds were still difficult and loud places like bowling alleys and restaurants made it impossible to hear people speaking and know where sound was coming from. Her audiologist had never mentioned any other options, so she believed BiCROS was the only type of hearing loss solution available to her.

A chance encounter with a bone anchored hearing system

Kim stumbled upon a bone-anchored hearing system (BAHS) on Facebook when a friend happened to post a video at the right time. “One day on Facebook, a friend of mine who is a nurse posted a video on her Facebook page and normally it wouldn’t be anything I would pay attention to. It was something about a surgeon performing a surgery for the first time in West Michigan. They were doing a MIPS procedure (Minimally Invasive Ponto Surgery). He’s the only MIPS surgeon in this part of Michigan and they mentioned single-sided deafness. I did some research and realized this was for people like me!”

Kim searched for the name of the doctor’s office online and learned it was located in the building next door to her dentist. She scheduled an appointment, and learned she was a great candidate for the Ponto System. After trialing a Ponto BAHS on a softband for a week she had the MIPS surgery in July of 2018 and received a Ponto 3 SuperPower. “It was easier than a dental procedure. I was in, out, dressed and drinking coffee in about 58 minutes,” she said.

A new world of sound emerges with the Ponto 3 SuperPower

After Kim’s MIPS procedure and Ponto 3 SuperPower activation a new world of friends, advocacy, and interaction opened up to her.

“For the first time since getting my Ponto, I went for a walk with a friend. I’ve always kept people on my good ear (right side) so we put her on my left to see what would happen. I about jumped out of my skin. Her voice was clear and crisp, even with the radio blaring in the background.

The sound quality from trying the Ponto on a softband vs. an abutment is so much better, so crisp. I call it ‘organic’,” she explained.

As Kim has learned more about Ponto and become more involved in the hearing loss community, she has learned just how important advocacy is. “How did I go so long being hearing impaired and not knowing there were other options? This BAHA World Hearing Facebook group was where I received most of my education. It’s important for people to look into all of their options, and do their research.”

Kim’s advocacy and education came full circle last year after she attended Oticon Medical’s yearly advocacy conference. She met fellow Ponto users and collaborated with Oticon Medical staff.

“Before, I had never told anyone I wore any kind of hearing aid. This time, as soon as I got my abutment I shared it on Facebook because it’s important to get the word out. Knowing what was available made a difference in my life. Every now and then I notice the crispness of something I haven’t heard before. I hope advocacy and sharing my story can do the same for someone else.”

To learn more about the Ponto 3 SuperPower and be connected with our team click below:

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The Ponto 3 SuperPower spurs a 180 degree change for Amelia

Allison and Amelia

Allison Richardson’s three-year-old daughter, Amelia, was born with Auditory Neuropathy Spectrum Disorder and has severe-profound unilateral hearing loss. At the time of Amelia’s diagnosis, family members and doctors advised her not to worry. But with three of Amelia’s older brothers diagnosed with Apraxia, a speech sound disorder, Allison knew the importance speech and hearing was to development.

While pregnant in 2009 with one of her sons, Allison began joining groups on Facebook for parents. She found these to be supportive networks where she could turn to for help and develop friendships. Once Amelia was born, she set out to find a Facebook group for parents of children with hearing loss, which is where she found the “BAHA Kids Club” Facebook group.

After learning about bone-anchored hearing systems (BAHS) and doing her own research, Allison brought Amelia to her ENT’s office to inquire about a BAHS. After learning the pros and cons of different devices, the personal stories of parents online, and about feedback and Oticon Medical’s great customer service, they advocated for a year-and-a-half to secure a device for Amelia.

180 degree difference with Ponto

Life for Amelia changed after being fit with the Oticon Medical Ponto 3 SuperPower. “She went from being an unfocused child speaking no more than five words to a focused student and dancer who now talks more than anyone at home. Her five older brothers say that Amelia has a bionic ear,” Allison said.

Amelia currently attends preschool and sits in a classroom with special needs and non-special needs students. The mix, Allison noted, provides special needs kids with mentors, and teaches non-special needs kids acceptance.

Amelia Richardson

Advice for parents

Allison’s advice is simple when it comes to making a medical decision for your child: “Go with your gut and don’t compare kids”.

She continued, “Do what you think is best for your child, not what other people say is best, because you know your child.”

The journey to better hearing and finding the right hearing device for your child’s individual hearing loss can be long and sometimes feel like a never-ending waiting game. Continue to advocate for yourself and your child, reach out to online support groups, try all your options, and as Allison reminded us, “Don’t give up.”

To learn more about the Ponto 3 SuperPower and be connected with our team, click below:

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Determination and perseverance lead to better hearing for Elizabeth Collins

Elizabeth Collins

After a slow progression of hearing loss in her right ear, Elizabeth Collins became permanently deaf on her right side from a mastoidectomy surgery at the age of 14. She has lived with single-sided deafness (SSD) for most of her life, struggling to hear in school and at work.

“I had a fear of not wanting to raise my hand in school because I didn’t want to make a mistake. Growing up with single-sided deafness and not having the access or advocacy that we have now meant dealing with a lot of stigmas around being hearing impaired. I had to overcome a lot of insecurity, adversity, and bullying as I grew up,” Elizabeth explained.

The first hearing aids she used were BiCROS hearing aids, but the solution wasn’t enough for her hearing loss. It wasn’t until Elizabeth was 38 years old, when she decided to go back to college, that she began researching new hearing loss solutions for SSD. While completing her associates degree at Tidewater Community college she noticed a picture of someone wearing something behind their ear — a bone-anchored hearing system (BAHS). Audiologists hadn’t presented BAHS as an option, so Elizabeth did her own research, and found BAHS could be the right solution.

Obstacles and persistence

Elizabeth encountered her first obstacle while trying to get approval for BAHS surgery —insurance. After her insurer rejected the surgery multiple times,  she reached out to a BAHS advocate who educated her on insurance codes. After two years of fighting, she was finally approved and moved forward with her abutment surgery in 2012.

A year later, Elizabeth encountered another issue when she tried to upgrade her device because she was struggling with the type of BAHS she was using. The device wasn’t helping her in school and customer service was not supportive of her needs. She researched other brands of BAHS and found the Facebook group BAHA World Hearing where she first learned about Oticon Medical’s Ponto bone-anchored hearing system. Elizabeth was given a Ponto loaner to try. She shared her reaction for the first time in a heart-tugging video (see below).

Elizabeth Collins tries a Ponto bone-anchored hearing system for the first time

Elizabeth made the decision to switch to a Ponto BAHS and got ready for her next battle — a revision operation to have an Oticon Medical abutment implanted. Two years after she graduated college and began her career as a Contract Specialist at Norfolk Naval Shipyard, and despite confronting more insurance rejections for her re-implantation surgery, Elizabeth finally received her Oticon Medical abutment in October 2018.

Life with her Ponto 3 SuperPower

Elizabeth Collins with her Ponto 3 SuperPower

Since receiving her new abutment and Ponto 3 SuperPower, Elizabeth has been experiencing a new world of hearing. When in meetings for work she can hear sounds more clearly and doesn’t miss what her co-workers are saying, whereas before she would struggle to make sense of conversations. Last year she graduated magna cum laude from Strayer University with a Bachelor of Arts degree in Business Administration and is now pursuing a Master’s Degree.

“Now I get to discuss and elaborate on topics. I do presentations and trainings where before, never in my life would I have wanted to go up in front of people and present. I’m excelling at my job and advancing to leadership roles. The most important difference I’ve noticed is that my speech has improved, my family has started to respect me, and I feel more confident,” she said.

In the end Elizabeth feels the switch was worth it. “Oticon Medical has captured my heart and I’m not going back. When people see my Ponto and ask me what I’m wearing, I let them know that this is my ear.”

To learn more about the Ponto 3 SuperPower and connect with our team, click below:

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SuperNOVA receives super hearing from her Ponto 3 SuperPowers

Nova Cox

Pfeiffer Syndrome is a craniofacial disorder that affects one in every 100,000 people and impacts the way bones grow. Nine-year-old Nova Cox was born with Pfeiffer Syndrome, and in her case her head, neck, and arms have been affected resulting in hearing loss in both ears.

Because hearing loss is common with Pfeiffer Syndrome, her parents Elizabeth (Liz) and Jason connected with other families, utilized Facebook groups for bone conduction wearers, researched online, and consulted their audiologist before Nova was fit with a bone-anchored hearing system (BAHS) on a softband.  

That’s a new sound

After wearing a bone-anchored hearing device on a softband for 7.5 years, Nova began advocating for abutment surgery. After doing research with her family, they consulted an audiologist and were able to try on different types of BAHS before her surgery.

“Nova made the decision to have the implant surgery and was able to ask her questions and be a part of the decision-making process. When she learned more about it she advocated for it and we moved forward when she was ready. When she tried on the Ponto, she didn’t want to take it off,” Liz explained.

Nova chose the Ponto bone-anchored hearing system because she experienced less feedback and better sound quality after trying different devices. She had bilateral abutment surgery and was fit with two Ponto 3 SuperPowers. On the day her Pontos were programmed it was raining and her mom recalls she asked, “Does the rain always sound like this?”. Nova’s parents knew they had made the right decision and for the first few weeks of having her Pontos on abutments they liked to play a game called That’s a new sound, where Nova shared new sounds she was experiencing.

Life with Ponto

It’s been a year since Nova’s bilateral abutment surgery. Today, she is a fierce and mighty force of nature advocating for herself, her health, and her life as an active kid.

She says she loves her Ponto BAHS and enjoys using the Oticon Medical Streamer in class and when she’s in the hospital so she can watch movies to pass the time. And like lots of kids her age she likes Legos, Star Wars and Pokemon and spends her free time playing music, soccer, Taekwondo, and watching movies with friends.

Nova hiking

Nova practicing Taekwondo

Empowered to tell her story

Inspired to share her story especially with young children, Nova created the video below as she was preparing to give a talk in Washington, DC advocating for high-quality accessible healthcare for children.

SuperNOVA: A Tiny Film

Advice to others

Nova and her family have learned a lot in just nine years. A few important pieces of advice that they want to share with other families is to try multiple hearing devices in order to find the right solution and make decisions when the time is right for you or your child. As for Nova, she has the best advice — “Judge Less, Love More”.

To learn more about the Ponto 3 SuperPower and be connected with our team click below:

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Ponto 3 Superpower donation in honor of beloved hearing advocate provides recipient with the joy of hearing

Last month we partnered with Ear Community, a charitable nonprofit devoted to helping children and adults born with Microtia and Atresia, to donate a Ponto 3 Superpower hearing device in honor of Denise “Dee” Marie Inman. Dee, who had bilateral hearing loss stemming from the side effects of cancer treatments, was herself a recipient of a donated Ponto Power sound processor back in 2016 after her insurance provider denied coverage. As a member of Ear Community, Dee remained a staunch advocate for other individuals with hearing loss until she sadly lost her battle with cancer in 2018. Shortly thereafter, we contacted her husband Ken Inman and arranged to have a Ponto device donated in Dee’s honor.

A legacy of better hearing

Dee Inman and Eisen Witcher.

Ear Community helped identify the perfect recipient: Eisen Witcher, Ocean Rescue Chief Director for Brevard County Ocean Rescue Division, which ensures safe swimming and beach protection to residents and tourists. Witcher was born with grade 3 Microtia and Atresia of his left ear, yet like Dee was denied coverage for a bone conduction hearing device by his insurer. Fortunately, having been encouraged by his audiologist to apply for a donated device through Ear Community, he was chosen as the perfect recipient of Dee’s gift. Besides hearing loss and a mutual devotion to helping others in their communities, Witcher and Dee have something else in common — he also battled cancer and is now a three-year survivor.

In January 2019, Witcher was fitted with his new Ponto Superpower device at Space Coast Audiology Hearing and Balance. Witcher expressed his joy and appreciation, saying, “So this is new… I love it!” He also shared that his young son loves the stuffed monkey we gave him that wears its own Ponto device just like daddy.

A fitting memorial

Dee Inman and Ken Inman.

Ken said, “I am very honored about this donation in Dee’s name. I know this is something she would have really wanted. Thank you again for this honor. She left quite a legacy and will never be forgotten.”

We would like to thank Melissa Tumblin of the Ear Community organization for assisting in providing this donation in Dee’s memory. While we continue to mourn her loss, we are pleased that her legacy will live on through her good works and this life-changing gift to Eisen Witcher.

Click to visit Ear Community and learn more about their mission on behalf of individuals born with Microtia and Atresia.

Dee and Melissa Tumblin.

Eisen receives Ponto Superpower.

 

 

 

 

 

 

If you’d like to learn more about the latest Ponto device, the Ponto 3 SuperPower, click below to reach an audiologist.

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