Category Archives: Customer Stories

The Journey to the Best Hearing in the Classroom

Many of our Ponto users who are children have experienced positive change, particularly in the classroom. If you’re considering aiding your child with a hearing device it’s important to understand how louder environments, like classrooms or playgrounds, can affect a hearing device.

Melissa Tumblin, founder of Ear Community, whose daughter Ally is a Ponto user shares some great insight on setting your child up for success in the classroom.

Ally Tumblin wearing her Ponto Plus on a Softband

Ally has a severe hearing loss in her right ear (65dB-70dB). She was tested at a 65dB hearing
loss yesterday. Ally was tested while wearing her BAHS (Ponto Plus) made by Oticon Medical in the booth and her hearing with the hearing device is brought back up to the normal hearing range (between 15dB to 20dB)….which has been the norm for us over the years with her testing and Ponto.

However, this time the audiologist chose to include noise interference in the sound booth – lots of background noise to see how well Ally could hear and covered her mouth when saying words and sentences to Ally, asking her to repeat them back to her. Well, even when aided, her hearing dropped to 56% (when it was in the normal hearing range without background noise) because of all of the noise. But then, the audiologist added Ally’s FM system back in and also removed the card from her mouth so Ally could see her lips when she spoke to her and her hearing response went back up to 96%! (which is great!)

So, the lesson learned here for those of you who are considering aiding your child (or yourself) with a hearing device is that hearing devices help amplify sound and help make things louder, so you can hear better. When extra noise is added to your daily activities, it can still be difficult to hear everything. However, when you combine an FM system (such as to help your child hear better in the school classroom), and your child is being taught how to be a “visual” learner and be aware to always be looking, watching and reading lips, then together….all of these things help optimize your child’s maximum potential to hear his/her very best.

I see such a difference with her and her Ponto, every day! Thank you Oticon Medical! Thank you for helping my daughter hear her best with her Ponto Plus!

Want to learn more about our newest addition to the Ponto family of processors? Click the button below to be connected to a representative from our team.

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The Sound of Music – After 25 Years, a Ponto User Hears Again

Meet David Stewart, a writer, musician, and educator with conductive hearing loss who hasn’t heard out of his right ear in 25 years. David recently received a Ponto Plus Power and details his story through two in-depth and informative videos that we wanted to share with you.

In his first video, he dives into the details of his implant surgery, what an abutment looks like, and any physical changes that he experienced post surgery. David also shares some great information about his new processor as he unboxes his Ponto Plus Power.

Click below to watch part one of David’s journey.

Most recently, after fully recovering from his surgery and testing his Ponto Plus Power, David created a follow-up video detailing the overall effectiveness of the device and how it’s making a difference in his musical career.

“I’m able to hear things out of my right ear for the first time in about 25 years. I’m able to understand speech a lot better than I did before and my perception of speech is already a lot better. I’ve gone back and started to compose music again which is something I haven’t done in a number of years since I really started to go deaf.”

Click below to watch part two of David’s journey.

Interested in learning more about the newest Ponto family of processors? Click the button below to be connected to a representative from our team.

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“We’re Just Trying To Do What’s Best for Him” – A Parent’s Perspective

Davin is 8 years old and was born with bilateral microtia and atresia. In the video below, Davin and his mother, Shannon Gordon, talk about his hearing journey with his Ponto’s and their experience with the new Ponto 3 SuperPower.

“Davin’s hearing is one of the most important things in our life and we’re just trying to do what’s best for him.” – Shannon

Interested in learning more about the Ponto 3 SuperPower? Click the button below to be connected to a representative from our team.

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The Gift of Hearing Travels to Africa

We’d like to introduce you to someone very special!

Meet Raheeg Abdelrahman, a four-year-old girl living in Sudan with her younger twin siblings, her mother, and her father, Eltahir.

Raheeg was born with bilateral Microtia and Atresia, and when her family couldn’t find a suitable hearing device in Sudan, they traveled to Egypt to meet with an audiologist who they hoped could help them find a solution. Unfortunately, the family was unable to find an affordable solution and were forced to return home without a device for Raheeg.

That’s when we heard about Raheeg and her family through our friends at the Ear Community and partnered with them to provide two Oticon Medical Ponto Plus hearing devices for her.

The devices were sent to Egypt where Raheeg was fitted with her devices with great results:

 “She can answer our call easily and surely this will help her to receive her lessons like other kids…it is difficult to get words to express my thanks but I say God bless you!

Please convey my deepest heartfelt thanks and appreciation to all of Oticon Medical staff for the help and support they provide to everybody in our Ear Community, and special thanks for Mr. Alan Raffauf, Tove Rosenbom, and Claus Frees Horneman…THANKS to YOU dear friends for giving me hope that my daughter can go to school, hearing sounds and practice her life like other kids.  Thank you for making my impossible dream become real!”

– Eltahir Abdelrahman

We’re honored to have had the opportunity to help provide the gift of hearing to another individual with hearing loss and are thankful for our friends at the Ear Community for sharing Raheeg’s story with us!

If you’d like to learn more about Raheeg and Microtia and Atresia, the Ear Community blog is a great resource!

Superhero Praise for the Ponto 3 SuperPower

davin

We first met Shannon and her son Davin after she posted a video of him wearing his Ponto Pluses on abutments for the first time.

It was so loud and I loved it! – Davin

 

 

 

At the Oticon Medical Patient Advocacy Workshop Davin was able to try our upcoming product, the Ponto 3 SuperPower. His mom said, “He didn’t want to give it back,” and in the video below, Davin shares his experience with his dad:

 

Shannon also shared the experience she and Davin had attending the Oticon Medical Patient Advocacy Workshop:

Over 8 1/2 years ago Davin was born, a day that was supposed to be one of the happiest days of my life…wasn’t, it was the scariest….as some of you know, we had such a traumatic delivery and as a result, he was born unconscious. After he finally started to cry they brought him to us. We were told he didn’t have ears or ear canals, he was deaf and would NEVER hear, he would be a “deaf mute” and NEVER talk, he had a cleft palate….oh then a few hours after he was born we were told “I’m sorry but Davin’s skull was fractured during delivery and he needs surgery to lift his skull off of his brain because it is pressing on his brain and hemorrhaging”. Who would’ve thought that the scariest day of my life would bring me such joy over the years.

Because of Davin, over the last 8 1/2 years I have met some of the most amazing people that I never would have ever had the privilege of meeting. This past weekend was one of those times. We were invited to the Oticon Medical Patient Advocacy Workshop. What an experience. I learned a whole lot, was finally able to meet some of my friends and part of my support system in person, along with making new friends who get it. Davin had the opportunity to try out the newest device that’s not even available yet. He was able to meet and hang out with other people, of all ages, who wear the same hearing devices as him, making new friends. The smile on his face and joy he expressed was one of the best experiences I have ever had. It was such an amazing experience for him…and me. I cried many tears, laughed a lot and had such a great time.

All of this was possible because of the company the makes Davin’s hearing aids. Oticon Medical truly cares!! They are top notch in customer service and are like family. So thankful to have met so many from Oticon and to put faces to names. I am truly blessed and so thankful for this opportunity. Thank you Oticon Medical! You have fans, friends, and family for life here! Love my Ponto Family! 

-Shannon Gordon

Looking to try a Ponto for the first time? Sign up to get more information about the SuperPower here.

Do you already have a Ponto and are interested in upgrading? Here’s where you can learn about our special offer here.

Arkin Gets His Special Moment and Receives Two Ponto Pluses through Ear Community and Oticon Medical Donation

Meet Arkin Silutan Lerio, a 10-month-old boy from the Philippines, born with bilateral Microtia and Atresia. Today, he’s the recipient of two Oticon Medical Ponto Plus sound processors that were donated through the Ear Community Organization.

At three months old, Arkin and his mother experienced a priceless moment—the moment Arkin tried a bone anchored hearing system for the first time. Jhoan, Arkin’s mother, knew from that moment on that her son needed the help of these devices. Just one month earlier she had learned that Arkn had a severe to profound hearing loss in both of his ears. And now, with the device, she was seeing him respond to words and sounds.

However, the family didn’t have medical insurance or the resources to proceed. And many of the medical professionals Arkin saw were not familiar with seeing a child with Microtia and Atresia. But that didn’t stop Jhoan for working to find answers, so she went online to research.

In her research she found the Ear Community Organization and applied for Ear Community’s hearing device donation program.

On August 15, 2016, Arkin proudly received two newly donated Oticon Medical Ponto Plus bone anchored hearing devices and the Oticon Medical Streamer from Oticon Medical that were donated through the Ear Community Organization.

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“Many people helped Arkin along the way in order for him to receive his new hearing devices. A special thank you to Izovelle ‘Icee’ Piedad (audiologist with Philiear Inc.) for helping donate her time to fit and program Arkin’s new Ponto Plus hearing devices! Thank you also to Gabe Murphy, who wanted to give back to the Microtia and Atresia community and help a child hear better. Gabe organized a 5k race fundraiser event in Preston, Idaho for his senior class project. Some of the funds that were raised went toward paying for the shipping of Arkin’s hearing device,” Melissa Tumblin, founder of Ear Community explained.

“Jhoan says that Arkin is already hearing better and that he is mimicking sounds. She says that Arkin is already making new sounds and babbling more! Arkin also has a new friend, his monkey that he has decided to call “Otty” that came from Oticon Medical with his gift of hearing.”

Are you interested in learning more about the Oticon Medical Ponto for yourself or your child? We’d be happy to connect with you an audiologist in your area: click below and let us know!


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You can read Arkin’s story on the Ear Community website here as well.

Meet Ponto User Brandon Floyd

Brandon Floyd shares her Ponto story today in our new user video. She explains how her Ponto increased clarity and helped with interaction, especially when talking to customers at work.

“I was lucky enough to be able to try the Ponto for a week and I am in love! I am a cashier at a grocery store and it is imperative that I be able to hear what my customers are saying. With the Ponto I could answer their questions with enthusiasm.” 

Watch the full story below and #ChooseSound #ChoosePonto.

If you would like to know more about the Ponto system and speak to an audiologist, click the button below and we will connect you.


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Meet Ponto User Ally Tumblin

Our next user video comes from Ally Tumblin and her mother Melissa, who talk about how the Ponto Plus has made a difference in school, at home, and on the playground.

“I’d call for her on the playground, and she would be looking all over for where my voice was coming from”

Listen to the full story below:

If you would like to know more about the Ponto system and speak to an audiologist, click the button below and we will connect you.

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Meet Ponto User Katie Maslar

Meet Katie Maslar, a musician who never misses a beat thanks to her Oticon Medical Ponto.

“The first time I heard through a Ponto, it only took a couple of seconds to realize how amazingly clear and crisp the sound was. I’m a musician, I play the flute, so it was important to have something that can take me through rehearsals or listening to concerts.”

Listen to the full story below:

If you would like to know more about the Ponto system and speak to an audiologist, click the button below and we will connect you.

Speak to an Audiologist




Meet Ponto User Jack Herne

Happy Friday! Today we’d like to introduce you to Jack Herne who talks about how life has changed since he received his Oticon Medical Pontos.

“The air conditioning would just break up every single conversation. Now, thanks to my Ponto, I can actually hear people talking. There’s a lot less ‘can you repeat that again?’.

Listen to the full story below:

If you would like to know more about the Ponto system and speak to an audiologist, click the button below and we will connect you.

Speak to an Audiologist