Tag Archives: bone anchored hearing

Lucy Brown Loves Ponto 4!

Part 3: Heading in the right direction

In Part 2 of this story, Lucy and her mom Georgene shared how Ponto 4 has helped Lucy leave the shadows and feel like a full participant in whatever environment she finds herself in. This week, in the third and final segment of their Ponto 4 testimonial, Lucy and Georgene explain the importance of knowing from which direction a sound is coming and how Ponto 4 has made that easier than ever before.

How is Georgene dealing with giving Lucy more independence now that she’s growing up? Having Ponto 4 certainly is helping ease her concerns with regards to Lucy’s safety.

Thank you, Lucy and Georgene, for sharing your experience with the Ponto 4! We’re so fortunate to have you as valued members of our Oticon Medical bone anchored hearing system family.

Viewers: do you have a Ponto 4 story you’d like to share with others who might be considering an upgrade? Please feel free to contact us at hisi@oticonmedical.com and let us know!

Ready to upgrade your processor? Click to learn how!

Have You Heard of Oticon Medical Friends?

Spread the word!

Right after Thanksgiving last year, Oticon Medical formally launched a new community for Ponto wearers and caregivers to Ponto wearers in the United States, Oticon Medical Friends. Our goal was to create a safe, private space for wearers and caregivers to share their experiences with their Ponto bone anchored hearing systems, ask each other for advice and tips, and learn from one another’s experiences with hearing loss and treatment. Additionally, the community provides more direct access to Oticon Medical employees for assistance with questions related to technology, insurance, and best practices as well as the opportunity to share ideas for product and service advancements.

Features designed to empower Ponto users and caregivers

Oticon Medical Friends provides helpful features for new and experienced Ponto wearers and caregivers, including:

  • Easily viewable information on your Ponto device(s), including warranty information. This information is stored securely in your Profile, so only you can see it.
  • Groups dedicated to different subjects relevant to you. You can easily browse and find the groups that reflect your everyday interests and experiences.
  • A resource library with downloadable material to make life even easier with your device. All materials are made exclusively for Oticon Medical Friends members.
  • Direct messaging. Talk directly and privately with other Oticon Medical Friends community members as well as Oticon Medical employees.
  • A first look at new products and accessories. Find out first what we are working on and offer suggestions for what you’d like us to develop.
  • Coming soon: Exclusive offers and contests for members.

Groups and more in Oticon Medical Friends

Within the community are different groups designed for new wearers, experienced Ponto users, and caregivers. We encourage you to join as many as you’d like! The following are your current options:

  • Daily Life
  • New Ponto Users
  • Active Living
  • Experienced Ponto Users
  • Tips and Tricks
  • Kids with Ponto
  • Music
  • Coming soon: Advocacy
  • US Insurance

We also have a growing Library of content to help maximize your experience and enjoyment of life with a Ponto BAHS and an area where we encourage you to make Suggestions, which we will  use to continue expanding and developing Oticon Medical Friends. We are just getting started, so the sooner you join, the more influence you can have on making this community the best resource it can be!

How do I join Oticon Medical Friends?

If you are currently using a Ponto or you are a parent or caregiver of a Ponto wearer, Oticon Medical Friends is for you! To join, simply click this link to Oticon Medical Friends, and when directed enter the serial number for your or your loved one’s device. Whether you are a new member of the Oticon Medical extended family or a seasoned advocate, Oticon Medical Friends is the place for you.

 

Lucy Brown Loves Ponto 4!

Part 2: Joining the crowd

 

Last week, we premiered Part 2 of a new Ponto 4 video story from Lucy Brown. In Part 2, Lucy and her mother, Georgene, share even more reasons why they’re glad Lucy upgraded her bone anchored hearing system! 

Lucy first tried out Ponto 4 during a visit to Nashville, where she had the opportunity to wear it in some pretty loud and crowded environments. In this video, Georgene shares: “Yesterday, we sure put Ponto 4 to the test.”

Did it pass? Watch and find out!

Tune in next week for the third and final installment of Lucy’s Ponto 4 user story.

Ready to upgrade your processor? Click to learn how!

A Living List of Apps for Children and Adults with Hearing Loss

2020 Update

Melissa Tumblin, founder of Ear Community and Oticon Medical Ambassador, originally shared this great list of mobile apps for individuals who are deaf and hard of hearing. We are resharing it with an update that includes apps for Android™ users as well as the original spreadsheet for iPhone® apps.

We thank audiologist Tina Childress, who is also hard of hearing, for compiling the original spreadsheet. Thanks also goes out to Kevin Martin, editor at Joy of Android, for sharing the article on Android apps.

iPhone apps for the hard of hearing

To view the spreadsheet, click below. Here are a few pointers to help you navigate through this available information:

  • Start on the “Welcome” tab to understand how the apps are chosen and categorized
  • Click through each tab of the spreadsheet to see the list of apps for that category
  • To find out more about an app, click on the cell with the app’s hyperlink. You’ll then have the option to “go to link;” click the link
  • Clicking the link will take you to the application’s information page on iTunes.com. Here, you can see screenshots of the app, read more about it and even view in iTunes where you can download the application. You can also search for the app in the App Store and download it directly to your phone

Helpful Resources and Applications

Click on the image above or here to see the full spreadsheet.

Android apps for the hearing impaired

In this article from Joy of Android, you will find five useful apps for people who are deaf or hard of hearing. These apps are available in the Google Play™ store.

Click here for Ponto apps and accessories from Oticon Medical.

Do you know of a great app? Let us know in the comments section!

Tory discovers the joys of wireless streaming and more with Ponto 4

“No other hearing aid or osseo-integrated device company can match the processing available in the Ponto 4.”

Tory Burns, a Clinical Representative with Oticon Medical, had an acoustic neuroma removed when he was 15, leaving him with single-sided deafness (SSD). He describes what led him to finally treat his hearing loss with the Ponto bone anchored hearing system (BAHS) and his thoughts on the Ponto 4 after upgrading from the Ponto 3 SP.

Search for the right SSD treatment leads to a career with Oticon Medical

I completely lost the hearing in my left ear by the time I was 18. My good ear is normal. I cannot tell which direction sounds are coming from and I have significant difficulty hearing in background noise. I have had to pre-plan before going out and assertively choose the seating that most appropriately fit my hearing loss (since my SSD is on the left, I would try to avoid having people sit or walk on my left side). I tried several CROS-type solutions, and all were too noisy for me to wear for any length of time.

I worked for Oticon, Inc. for four years, choosing this particular company because of its unique innovations and forward-looking technology. I then moved over to Oticon Medical because it was an opportunity to work with people struggling with the same hearing loss that I had. I did not get a Ponto until six months later. I did not specifically intend to do this but since I saw how easy the surgery was, it quickly became a no-brainer — I had to try it. I was a new dad at the time and wanted to make sure I was giving myself every opportunity to be a part of my daughter’s life.

I definitely feel I have an insider’s perspective. I can relate to and empathize with difficulties that a person with SSD has that may not be obvious, even to them. I can also offer some assurance that having a Ponto generally won’t interfere with any of their activities no matter how physically demanding.

Ponto 4 and the joys of wireless streaming

I wore my previous Ponto devices situationally. When I was in noise, I would have to turn it up all the way. Sometimes, I only heard a jumble of sounds, and while still helpful, I wanted more.

Now I wake up every day and put my Ponto 4 on (never did that before, ever). It is like I am not even wearing anything! The sound quality is three-dimensional and speech “pops” out of the noise. I can hear speech in all directions on my left side. It is remarkable — after the start-up tone, you can hear the sounds all jumbled and amplified, but within a second or two, everything gets organized and cleaned up.

Also, I have never successfully streamed with any previous generation of Ponto. I could only hear audio if I plugged up my good ear, which in my opinion, defeats the purpose. With the Ponto 4, I’ve streamed sportscasts and phone calls while out in the yard working, walking down a busy road, and even in my car.

The sound streaming from my phone is excellent — clearer than from any other sound processor I have worn. I streamed for two hours one day while working outside with power tools and didn’t miss a word from the golf broadcast I was listening to.

Older technology made sounds seem two-dimensional — like a wall of sound coming at me all at once. The soundscape around me is three-dimensional with Ponto 4. Voices in many listening situations seem to have their own place in space.

Clear speech with Ponto 4 even in noise

Voices are clear, even in noise. I have plenty of headroom if I want it louder, and I would highly recommend Ponto 4 to SSD patients who are considering which Ponto to get. The device does not need as much volume to compensate for hearing because the speech information is what the device is emphasizing.

Ponto 4 is also smaller, which is a big part of my willingness to wear it more often. It supports my lifestyle, which includes running. I run a lot and wear my Ponto 4 for awareness on the street and trails. Because the Ponto 4 is very water-resistant, I don’t hesitate to wear it while I am active and on land. I’m also a dad with two kids so all of my other “recreation” opportunities are not mine. Nevertheless, I benefit from wearing my Ponto everywhere.

When I was not wearing a Ponto, I would have to really think and analyze my situation before, during, and after to ensure the best outcomes. It felt like a lot of work day in and day out.  When I wear my Ponto 4, I don’t have to lean in to the conversation with my good ear or choose which seat to sit in so that everyone is on my “good side”. It used to be that if two people were talking to me with one on my left side and one on the right, I would have to turn slightly to my good (right) side to hear both equally. I never have to do that with my Ponto 4. In all, I have much more natural interactions with people on a daily basis. I feel better when I wear my device than when I don’t because it is less stressful when it is on.

It took getting the Ponto to really find out how much I had been compensating for my hearing loss. I realized how much work I was putting in daily and how much I was avoiding because of my hearing difficulties. I also realized how much I was missing that I wasn’t aware of during the 20+ years I did nothing. The new OPN™ technology is a game-changer. No other hearing aid or osseo-integrated device company can match the processing available in the Ponto 4.

My advice to anyone considering the Ponto 4? Try it out for yourself — what do you have to lose?

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

Initial thoughts on the Ponto 4 – Oticon Medical has done it again!

Sandi Arcus is a Dispensing Audiologist in Nevada. Born with single-sided deafness (SSD), she as always had a passion for helping others who are hard of hearing. She started her career in Pennsylvania as an audiologist in a busy ENT office, then in private practice. She currently works at an audiology clinic in Henderson, NV. Sandi holds a Master of Science degree in Audiology from Bloomsburg University, is a Fellow with the American Academy of Audiology, and holds a Certificate of Clinical Competency from the American Speech-Language Hearing Association.

As both an expert in hearing health and someone with first-hand experience in hearing loss, Sandi kindly offered to share her initial thoughts (and a couple of homemade videos) from her trial of Oticon Medical’s Ponto 4 bone anchored hearing system (BAHS).

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I did the initial setup myself, because I’m really picky and odd about my programming. My first impression was that the Ponto 4 sounded the closest to my normal hearing ear as any other hearing aid or BAHS has come close to. I was impressed but not surprised — if Oticon Medical releases a new processor, I know it won’t be good… it will be great!

Streaming phone calls and music with ease

I placed a call while streaming to the Ponto 4 and the person on the receiving end was impressed with the clarity. On my side, I was able to hear the speaker without issues. Streaming music was pretty impressive as well. It wasn’t tinny or hollow-sounding.

Ponto 4 passes the wind and noise test

I like to “beat up” my processor — push it to the limits — so I next planned to be a passenger in my car (Ponto side toward driver) with the windows down and music on. I don’t typically have the windows down when driving because I can’t hear (and it messes up my hair) so I knew this would really allow me to test the Ponto 4 out.

 

These videos don’t quite do it justice. I had the air conditioning blasting and the radio on pretty loud. My daughter and husband said they couldn’t hear each other or me, but I heard them.

Kudos Oticon Medical — you did it again!

I could never have heard either my husband or daughter in that noisy car without the Ponto 4. Knowing how OPN™ technology works helped me figure out the biggest difference: I still knew the noise was there. It wasn’t distorted. There wasn’t a sudden mic change that was audible. However, my brain knew that speech was what I needed to hear. Speech stood out naturally without strain and without compromise.

My one word for Ponto 4? Awesome!

Click here to learn more about the Ponto 4 from Oticon Medical.

Meet Your Friends at Oticon Medical: Part 3

Get to know your friends in the US Customer Service department

Welcome to Part 3 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

In case you missed them, here are the links to Part 1 and Part 2.

Meet Michael

I have worked at Oticon for six years, the last ten months in customer service. I enjoy interacting with customers, getting to know them a little, and being able to help them solve their problems

Service representatives on phone

One of my favorite stories about helping out a caller involved a person who was having a hard time in her daily life. She was a nurse struggling to pair her Ponto processor with the Streamer. She started out the call really upset, so I kept my voice calm and guided her through it. Toward the end of the call, she explained that she’d had a tough day at work, and we started chatting casually because she felt so much better. By staying calm and helping her resolve her issue, I’d made her day better.

After a busy day at work, I like to go home and watch something funny on television. One of my favorite shows is The Goldbergs – also Blackish and Man of the House. As for films, my favorite all-time movie is Top Gun, and I also like Angels and Demons, the sequel to the Da Vinci Code.

I have a pet cat, a Tabby named Mona. She’s only a year old. She lived in the backyard of one of my bother-in-law’s house, and sadly, she was part of a feral cat litter that lost its mother. The kittens were all adopted out, and I took Mona. Now she is extremely spoiled! She likes to jump on me while I’m exercising at home.

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

Meet Your Friends at Oticon Medical: Part 2

Get to know your friends in the US Customer Service department

Welcome to Part 2 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

Meet Donna

I have been with Oticon Medical for four years, and I’ve worked in customer service for most of my career. The part of the job I enjoy most is being able to assist our customers and patients with any questions or concerns they may have. I find it rewarding to help patients with service orders as well.

Before I came to Oticon Medical, I worked for a family-owned import company that manufactured candle gifts and accessories. I was there almost nine years before the company closed. We had a booth at the New York Javits Center for several years, which was a lot of fun!

I also lived in Lynn Haven, Florida for a time, which was maybe five miles to Panama City Beach. It was so beautiful! The sand was so white and it felt like I was walking on flour because it was so soft.

Nowadays, after a busy day at work, I like to unwind by meeting up with friends for dinner or just going home and watching television. My favorite movie is The Sound of Music.

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

Meet your friends at Oticon Medical

Get to know your friends in the US Customer Service department

Welcome to Part 1 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.

Meet Beverly

My name is Beverly, and I have worked at Oticon Medical for almost 9 years. I’ve worked in Customer Service and Operations Management since 1984.

Before Oticon Medical, I worked 30 years in the steel industry in the Midwest as a Customer Service Manager. During my early years in this industry it was considered very unusual for a women to be in management. It was a very male-dominated industry back then, dealing directly with the automotive industry (a tough group of customers). It was quite an education.

When I moved back home to New Jersey to be near my family, I decided that my next job would be in an industry that sells a product that benefits people. Oticon Medical was a perfect fit for me. I really enjoy hearing our patients talk about how much our product has changed their lives.  Working in customer service at Oticon Medical is a pleasure. We have a great product and we all work very hard to make sure our patients and customers are happy with our service.

Here is one of my favorite on-the-job stories: I had a mom call on a Friday crying hysterically because her son lost his processor and they were literally leaving for vacation the next day. She was actually having a hard time breathing because she was so upset. Her husband was very angry with her because for some reason he was blaming her. I asked her what time her flight was and then told her we could have his replacement there by 8:00 am on Saturday morning.  He would have to wear it without it being programmed to his settings but it was better than nothing. She asked me how much it would cost and I said, “Nothing,” because it was covered under warranty.  She cried even harder, but happy tears this time.

My personal experience with hearing loss involves my sister-in-law. She saw an ENT a few years ago because my brother got tired of hearing her say, “What?” Ended up that she needed a hearing aid, which we purchased from Oticon Inc. as part of the employee purchase program.  She loves it and so does my brother!

Louie and Gracie

One of my favorite ways to unwind if I have a particularly stressful or busy day is to take a last-minute ride to the Jersey Shore to have dinner with family. I also enjoy spending time with my two dogs, Louie (a Shih-Tzu/Maltese) and Gracie (a Maltese/Yorkshire Terrier). I’ve had them since they were six weeks old — they are ten now.

I’ve lived in quite a few places in my career, including Ohio, Pennsylvania, Virginia, Alabama, and Toronto. Prior to Oticon Medical, I moved around quite a bit as part of my job but I’m happy to finally be home in New Jersey!

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

Ear Community goes to Washington with Ponto SuperPowers

Advocacy Day 2019

On February 26, Ear Community was invited to be a part of the 2019 Advocacy Day on Capitol Hill.  This annual event invites advocates on behalf of dental, oral, and craniofacial research to speak directly with federal policymakers about how insurance coverage and research funding would improve the lives of those living with these conditions.

Organizer Melissa Tumblin founded Ear Community and has a daughter, Ally, with Microtia and Atresia who wears a bone-anchored hearing system (BAHS). Melissa was able to arrange the meetings with House and Senate representatives because she sits on the Patient Advocacy Council for the National Institute of Dental and Craniofacial Research (NIDCR).

Melissa and Ally were accompanied by eight other Ear Community families, including one medical doctor, to Washington, D.C. representing the states of Washington, Colorado, Tennessee, Maryland, and Virginia.

Lobbying on behalf of families living with hearing loss and related conditions

On Monday, February 25, Melissa met with directors from the National Institute of Health representing the NIDCR, American Association for Dental Research (AADR), and International Association for Dental Research (IADR) to discuss collaborative efforts regarding children and adults affected by craniofacial challenges due to Microtia and Atresia and Goldenhar Syndrome.

The next day, the Ear Community families met with the following representatives and staff members on Capitol Hill:

  • Staff members for Senator Lamar Alexander’s (R-TN) office
  • Legislative staff members for Congressman Joe Neguse’s (D-CO), Senator Cory Gardner’s (R-CO), and Michael Bennet’s (D-CO) offices.
  • Legislative staff members for Senator Chris Van Hollen (D-MD), and office staff for Congressman John Sarbanes’ (D-MD) and Senator Ben Cardin’s (D-MD).
  • Legislative staff and the press secretary for Congressman Denny Heck’s (D-WA) office and an Appropriations representative for the NIH staff for Senator Patty Murray’s (D-WA) office.
  • Senator Tim Kaine (D-VA), Congresswoman Abigail Spanberger (D-VA), and legislative staff members for Senator Mark Warner (D-VA) and Congressman Ben Cline (R-VA). Sen. Kaine was celebrating his birthday and signed a little girl with Microtia and Atresia named Mazie’s cast. Both Sen. Kaine and Rep. Spanberger tweeted about the Ear Community visit.

Sen. Mark Werner and Ear Community FamiliesRep. Spanberger with members of Ear Community

Melissa also scheduled phone meetings with Congressman David McKinley (R-WV) and Congressman Michael Thompson (D-CA), as they both serve as co-chairs of the Congressional Hearing Health Caucus. Rep. McKinley is a cochlear implant user, and his grandson wears a bone-anchored hearing aid.

Each family left behind a detailed packet of information with the story of the Ear Community organization, an explanation about the need to wear bone-anchored hearing systems, and a sample of anaudiogram along with other helpful facts and figures. Each family explained to legislators and their staff that a bone-anchored device is their only option, because they don’t have the same hearing challenges that qualify others to wear cochlear implants or benefit from traditional hearing aids. Therefore, wearers need lawmakers to work toward mandating bone-conduction hearing device coverage by insurers nationwide. Otherwise, insurance companies are effectively discriminating against thousands of children and adults with hearing loss by not covering these medical devices.

A Stranger Things star gives back

Gaten Matarazzo poses with Ear Community kids for Advocacy Day 2019.

The Ear Community families also received an exciting treat: thanks to the NIDCR and AADR, they were given the opportunity to meet actor Gaten Matarazzo from the hit TV show Stranger Things! He was part of the Advocacy Day non-profit organization lobbying to bring awareness to Cleidocranial dysplasia (CCD), a rare genetic mutation affecting the growth and development of teeth and bones.

Melissa expressed her appreciation to Oticon Medical for lending her two Ponto 3 SuperPower BAHS on soft bands. During her visits, representatives tried on the Pontos and listened to her talk during their meetings, so they could experience for themselves what it’s like to hear through bone-anchored devices.

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Ear Community hosts a series of picnics where Microtia and Atresia families can learn more about Oticon Medical’s Ponto 3 SuperPower. Please click through this link for the 2019 picnic schedule.

Ready to try your first Ponto BAHS or upgrade to our latest model? Click below to get in touch with an audiologist in your area who can help you choose the best option for your hearing needs.

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.