Get to know your friends in the US Customer Service department
Welcome to Part 3 of our new blog series, Meet Your Oticon Medical Friends! In this first set of posts, we’ve asked the members of our US Customer Service Team to tell you a bit about themselves. Get to know the caring people who take your calls, place orders, solve problems, answer your questions, and much more.
I have worked at Oticon for six years, the last ten months in customer service. I enjoy interacting with customers, getting to know them a little, and being able to help them solve their problems
One of my favorite stories about helping out a caller involved a person who was having a hard time in her daily life. She was a nurse struggling to pair her Ponto processor with the Streamer. She started out the call really upset, so I kept my voice calm and guided her through it. Toward the end of the call, she explained that she’d had a tough day at work, and we started chatting casually because she felt so much better. By staying calm and helping her resolve her issue, I’d made her day better.
After a busy day at work, I like to go home and watch something funny on television. One of my favorite shows is The Goldbergs – also Blackish and Man of the House. As for films, my favorite all-time movie is Top Gun, and I also like Angels and Demons, the sequel to the Da Vinci Code.
I have a pet cat, a Tabby named Mona. She’s only a year old. She lived in the backyard of one of my bother-in-law’s house, and sadly, she was part of a feral cat litter that lost its mother. The kittens were all adopted out, and I took Mona. Now she is extremely spoiled! She likes to jump on me while I’m exercising at home.
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