Category Archives: Customer Stories

Why You Should Consider Implantation if You Use a Softband – Part 2

A difference you can hear

While studies and statistics provide clear indications that MIPS implantation improves hearing results, it always helps to hear from actual wearers who went through the procedure. We appreciate adult wearer Jody Bennett and parent of a wearer Dayla Hurley for allowing us to share their personal experiences in their own words.

Jody Bennett on switching from Ponto BAHS softband to implant

Having experienced very few surgical procedures in my life, I was at first a bit nervous and anxious, to say the least, about having the MIPS done. I had nothing to worry about! It was an easy procedure and a wonderful outcome!

I lost my hearing on my right side nine years prior due to SSHL (sudden sensorineural hearing loss). I had no idea a bone anchored hearing system (BAHS) even existed. I had tried CROS hearing aids, a ‘regular’ hearing aid, and was so frustrated I could not hear what was going on in my right side easily. After searching around on the internet and finding a Facebook group with people who had the same or similar problems, I found the Oticon Medical system and knew right away that’s what could help me.

I was immediately told by an ENT I was a good candidate for the Oticon Medical Ponto and put on the surgical list for surgery in two weeks. I was nervous but so excited I would be able to “hear” again!

The procedure was so positive. I had the surgery to implant the abutment as outpatient surgery. Everyone involved was pleasant and so helpful. I was in and out in just a few hours. No pain, just a tiny bit of a headache, which was probably due to the anesthesia. I took it easy the rest of the day and went back to work the next day. To date, I’ve not had any problems at all with the surgery site.

I think the most difficult part of the whole thing was finding the right pillow to accommodate sleeping on the side my abutment is on, which is the side I prefer the most. I found the perfect pillow and hey, no problem!

I had to wait three months before the processor was fitted to the abutment (my ENT and audiologist’s rules). I actually was able to get a softband and wear my Ponto during that time, which was great (although hearing via the softband and hearing via the abutment is such a difference!).

I have had my Ponto 4 since August 2019 attached to the abutment and I love it! I can hear what’s going on from my right side now. I can hear people whisper (when it’s a quiet setting). I can watch TV with my Oticon TV streamer, and it is amazing! I can answer phone calls using the processor! I can listen to music and watch movies on my iPad with it!

I tell anyone and everyone who is interested in my experience. And my friends and family say that I have perked back up to my ‘old’ self! I am more confident and feel less stressed. It’s amazing what having your hearing back can do for you!

Mom Dayla Hurley upgraded her son from softband to BAHS implant

We adopted Brody almost six years ago. Now that his journey to hearing is complete, I want to share our experience. Brody’s steps to MIPS and bilateral Ponto 4s were not conventional and he even had some complications. But with all that said, we would not change one thing! We are so grateful! Having the abutments has been the best thing for him. They healed so easily without extra fuss.

Our son has not been a standard situation and had a few detours along the way. After an eight-month process, he finally snapped on two Ponto 4s yesterday. He is so giddy! You could see the improvement in his audiograms over wearing the device on a softband. For us, there is no doubt that getting the implant  was the way to go. His speech has become so clear since having the implant  12 weeks ago. He started asking about noises in the car, the dryer running, and lyrics to songs he never heard before.

Just today Brody said as soon as he snapped on his Ponto 4s, “Hey, Mom, did you know that every morning the birds are singing?” I said, “Yes, Brody, did you just hear that?” He said, “Yep, I just found out that they sing every morning. I heard them yesterday and today and since I’ve had my new Pontos.”  So sweet. And innocent. He did not know everything he was missing.  We listen to music daily and Brody is often singing. We could always recognize the song he was singing by the tune, but the words were never understandable.  Since having his Ponto 4s, he is asking about the lyrics in songs on the radio saying, “Ha! I never heard that before.”  And, he is singing the correct words! We are thrilled.

Click through the link to find out everything you need to know about upgrading your Ponto device!

 

 

 

Jay Wietecha is a Proud Ponto Advocate

Jay hopes his journey to better hearing will inspire others

Jay Wietecha lost the hearing in his right ear at the end of July 2018 due to a 1.8cm acoustic neuroma that was surgically removed. Despite his surgeons’ best efforts to leave the hearing nerve intact, it still went out and he was left with single-sided deafness (SSD). He spoke to a treatment coordinator post-op who also happened to have SSD following removal of an acoustic neuroma, and was a Ponto user. She advised him that it was Jay’s best option and worth looking into. In October of 2018, Jay went through the minimally invasive Ponto surgery (MIPS) and had his first Ponto activated in November. In the following clip, he shares words of encouragement about the MIPS experience.

He was also better able to engage in conversations at busy restaurants and while driving in a car and enjoying background music. Without the Ponto, these situations were more challenging and less pleasurable. 

“I can comfortably say that the Ponto has made coping and living with SSD much easier and I enjoy a higher quality of life when using it,” Jay said.

Jay found he got the best results at home watching TV with background noise elsewhere in the house, and at work where he practices dentistry in noisy operatories with music playing in the background. He found he was better able to engage with patients and staff and didn’t have to work as hard to hear. He also became more aware of what was going on around him. Here’s what Jay wants you to know about the ease of holding conversations with a Ponto bone anchored hearing system.

Jay also played the drums for the first time since losing his hearing because he’d wanted to wait until he had the Ponto processor to see if it would sound the same as it has since he started playing a little over 30 years ago. The result? “It sounded perfect! I actually thought I might have to stop playing altogether when I lost my hearing, so of course I was filled with emotion over how great things sounded and I can continue playing,” said Jay.

Jay was excited to have the opportunity to try out Ponto 4 when he attended Oticon Medical’s annual New Advocates Meeting earlier this year. He was impressed by the smaller size and all its features.

Overall, Jay feels that wearing a Ponto increased the quality of his life and helped him move beyond the tragedy of losing half of his hearing. “There have actually been times when I feel as normal as I did before I lost my hearing,” he said.

Ready to try something new? Learn how to upgrade to a Ponto processor today!

Michael Brown’s Advice: Don’t Hesitate – Get that Ponto Now

We’re please to share a brand-new user story from Canadian advocate Michael Brown. He advises others with hearing loss to overcome their hesitation to undergo minimally-invasive Ponto surgery (MIPS) based on his experience living with untreated hearing loss for 35 years.

“The Ponto 4 is a close to natural hearing that I’ve ever come across,”  In this segment, Michael shares his thoughts on the Ponto 4, which he upgraded to earlier this year.

Is MIPS right for you or your loved one? How about the Ponto 4? Start here to learn all about Ponto and the MIPS procedure.

No Regrets: Kevin Chooses Ponto 4

Kevin Hotaling and his father Timothy spoke to us during an event earlier this year about Kevin’s experience using Ponto 4. In the first segment of this video, Kevin shares which Ponto 4 feature has been “a dream” of his for a long time.

Both Kevin and his father were impressed by Kevin’s ability to hear more clearly despite background noise with Ponto 4. “You could see, it was just making such a difference,” Timothy notes.

Superior quality, confidence boosting. That’s Ponto 4!

Are YOU ready to upgrade your hearing device? Click to learn how!

Lori Novara Sings the Praises of Ponto 4

Lori Novara missed out on a lot in school because her bilateral hearing loss wasn’t identified until she was a pre-teen. It turned out traditional hearing aids couldn’t help, because wearing them caused her to develop ear infections.

Lori discovered the Oticon Medical bone anchored hearing system and got her first Ponto devices in 2003. She has been so happy with her Pontos ever since that she became one of top our patient Ambassadors.

Today, Lori regularly talks to people about the hearing challenges she faced and how getting a BAHS changed her life for the better. In this video, she shares her thoughts on upgrading to Ponto 4 and her experiences with her new devices. 

Lori was impressed by everything her new Ponto 4s were able to do, especially when it comes to holding conversations in noisy environments. 

Lori enjoys the boost to her confidence provided by her Ponto 4s. She told us she feels safer now that she can not only hear sound all around her, but is better able to identify the correct direction from which the sound is coming. This helps her feel better about going out into different environments alone.

One anecdote Lori shared that didn’t make it into this video drives home how powerful Ponto 4 really is.

One morning, while staying at a hotel, Lori heard a “dinging” noise in her room. She searched everything trying to figure out what it was but couldn’t find the source. She opened her hotel door and realized she could hear the “ding” outside even louder than in her room.

She walked down the hallway until she was in front of another room’s closed door. It was then she realized, “Oh my gosh, that’s an alarm clock!” She was amazed that Ponto 4 allowed her to hear an alarm clock going off in a room three doors down the hall through closed doors.

That’s the power of Ponto 4!

Ready to upgrade to Ponto 4? Click the button and we’ll tell you how!

Lucy Brown Loves Ponto 4!

Part 3: Heading in the right direction

In Part 2 of this story, Lucy and her mom Georgene shared how Ponto 4 has helped Lucy leave the shadows and feel like a full participant in whatever environment she finds herself in. This week, in the third and final segment of their Ponto 4 testimonial, Lucy and Georgene explain the importance of knowing from which direction a sound is coming and how Ponto 4 has made that easier than ever before.

How is Georgene dealing with giving Lucy more independence now that she’s growing up? Having Ponto 4 certainly is helping ease her concerns with regards to Lucy’s safety.

Thank you, Lucy and Georgene, for sharing your experience with the Ponto 4! We’re so fortunate to have you as valued members of our Oticon Medical bone anchored hearing system family.

Viewers: do you have a Ponto 4 story you’d like to share with others who might be considering an upgrade? Please feel free to contact us at hisi@oticonmedical.com and let us know!

Ready to upgrade your processor? Click to learn how!

Lucy Brown Loves Ponto 4!

Part 2: Joining the crowd

 

Last week, we premiered Part 2 of a new Ponto 4 video story from Lucy Brown. In Part 2, Lucy and her mother, Georgene, share even more reasons why they’re glad Lucy upgraded her bone anchored hearing system! 

Lucy first tried out Ponto 4 during a visit to Nashville, where she had the opportunity to wear it in some pretty loud and crowded environments. In this video, Georgene shares: “Yesterday, we sure put Ponto 4 to the test.”

Did it pass? Watch and find out!

Tune in next week for the third and final installment of Lucy’s Ponto 4 user story.

Ready to upgrade your processor? Click to learn how!

Lucy Brown Loves Ponto 4!

Part 1: Out of the shadows

 

We’re excited to premiere a new Ponto 4 video story from Miss Lucy Brown! Lucy was a Ponto 3 wearer, but when Ponto 4 became available, she upgraded. Now, she shares what she thinks about life with Ponto 4 and all the ways it’s helping her live her best life.

What are three big reasons Lucy loves her Ponto 4? We’ll let her tell you in her own words.

Did you know Lucy’s an accomplished gymnast? Take a look at her impressive moves! Mom Georgene joins in to ask what else Lucy likes about her Ponto 4.

Find out what else Lucy and Georgene think about Ponto 4 in Part 2… coming soon! 

Ready to upgrade to Ponto 4? Click to learn how!

Nancy Smith Oberman on upgrading to Ponto 4

Part 2 of 2

As we shared in Part 1 of Nancy Smith Oberman’s upgrade story, she had her concerns about moving to a bilateral Ponto 4 bone anchored hearing system from her Ponto 3 SuperPowers. The following post traces her journey from deciding to upgrade through her life with Ponto 4, which she originally shared via a series of Facebook posts.*

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Decision made – Nancy chooses Ponto 4

Steel Gray Ponto 4

I authorized my audiologist to order my right, steel-gray Ponto 4, and will order the left in January. I’m still absolutely amazed by how well the Ponto 4s work for me. I’m very lucky that I’ve been able to trial them in just about every situation I experience on a daily basis. I was not very positive they would work for me, but as I tell people all the time — louder does not equal good hearing.

I think the thing I’m most impressed with is the fact that I can hear behind me, at least when someone is speaking to me. I don’t necessarily have to face the speaker, which has been a blessing. I’m also quite surprised I don’t get feedback, because I’m pretty sure they are set at the ceiling. Sometimes I will turn them up a tad — my left cochlea is not as good as the right, which is why I’ve always boosted the Pontos with a traditional hearing aid, which gives me the needed extra amplification on the left.

I love that I can control my settings with my Apple® watch! With Ponto 4, I’m experiencing sound that seems even more natural and with less vibration, if that makes sense.

I’m just as happy as I can be… as are my staff!  I find that only I can hear what I’m listening to now and so am enjoying taking my phone calls via Bluetooth® anywhere. Who would have thought?

Follow-up after getting Ponto 4 confirms better hearing

Audiogram

Just left my audiologist’s office to pick up one new Ponto (second will be procured in January). As I’m getting ready this morning, he shoots me an email reminding me to bring my SuperPowers to the appointment. He wants to test me with both, to compare. Actually, I was looking forward to doing just that; cannot deny I’ve had a twinge or two over the last month, thinking I may very well have convinced myself the Ponto 4 was better because it was newer and had that direct connect Bluetooth.

We go into the sound booth and start with the Ponto 4s. After the tone thing, he does the speech recognition, where I have to repeat sentences that are spoken with increasing background noise and voices. I thought I did okay, so great! Next, we move to the SuperPowers. No change in program; exactly what I’d used for the last two-and-a-half years. What did I think? Yep, the SuperPowers were going to work better than the 4s, which were much quieter… sigh.

When we finished, my audiologist was grinning. “Well,” I asked, “was I wrong in thinking I heard better with the 4s… kinda bummed?”

“Nope,” he said. “You actually understood speech better with the 4s!” With 1-3 being normal speech recognition (1 being better than 3), I hit at 1.6 with the Ponto 4s. With the Ponto3 SuperPowers, I hit at 2.8. Yay, I was correct — I really do hear better with the 4s!

Advice to Ponto wearers considering an upgrade

My advice to others considering whether to upgrade to a Ponto 4 from their SuperPower device is that you have got to give a trial more than five minutes, or even five hours or an entire day! I sat in a noisy restaurant with friends the other day and didn’t miss any of the conversation even with all the clanking of dishes, crying children, other conversations, etc. While you might not experience a big “a-ha” moment of noticeable hearing improvement, don’t be discouraged. The changes are so subtle (which I think is awesome, actually) that it may take your brain a day or two to catch up to the marked improvement. This is as close to normal hearing as I can remember all those years ago, before the onset of my hearing loss.

I think Oticon Medical has hit this out of the park!

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

*NOTE: Originally shared via a series of Facebook posts with permission.

Nancy Smith Oberman on upgrading to Ponto 4

Part 1 of 2

Nancy Smith Oberman had her concerns about upgrading to a bilateral Ponto™ 4 bone anchored hearing system from her Ponto 3 SuperPowers. After all, her SuperPower devices worked great, plus with her profound level of hearing loss, she was doubtful that a non-SP device could help her hear as well as she needed. The following traces her journey from curious but cautious to official Ponto 4 convert.*

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To upgrade or not to upgrade? That was my question

So, unfortunately, I have to add a hearing aid back into the mix. Not sure what’s going on — my hearing hasn’t changed much from my last audiogram even though it’s a little worse, but not enough (at least so my audiologist says) to make a big difference. I’m surmising my brain is getting older and I’m getting crankier, and just a little more tired of working so damn hard to hear people who refuse to speak up. Wonder how everything will work when Ponto 4 Super-Powers (when they  come out) are added. Gotta love technology!
I want to trial the Ponto 4 and am trying to get the Ponto 4 demo now. I’m kind of afraid that my hearing loss is too great for non-SuperPower devices, but my audiologist knows I’ll only be satisfied once I am certain one way or another.

First step: trialing Ponto 4

I’m scheduled to get bilateral Ponto 4s programmed for trial Wednesday. In the meantime, I love teaching people! I’m working with the company that set up our phone system to come up with a solution to resolve my difficulty with phone usage. I had quite the conversation explaining the bone anchored hearing system and the Bluetooth® direct connection capabilities of the new Ponto 4. The person I spoke to was fascinated, to say the least! I consider it a win-win: I’ve educated more people about hearing loss and the technology to aid those of us who have it, plus I resolved my phone issue.

My Ponto 4 trial experience

I picked up two Ponto 4s Wednesday for trial. First off, I am amazed at how well they pick up speech, even for someone who has as great a loss as mine (I’m programmed to the ceiling with my Ponto 3 SuperPower devices). There is definitely a noticeable difference between the two sound platforms, with the (Oticon Opn™) open platform seriously a marked improvement.
Surprisingly, since these are programmed to the ceiling, I’ve had no feedback to speak of. Besides clearer, crisper speech, I hear as well as I do with the SuperPower, which I currently wear along with a regular hearing aid. I’ve played a little with wearing them without my hearing aid, and found that I still have the clear speech, but can’t hear much of anything else (e.g., background noise), which gives me a feeling that my ears are stopped up. Didn’t go a long time, since I was at work teaching, and was a tad nervous I would struggle hearing my students. But the few conversations I had with my coworkers outside the classroom were normal. I didn’t struggle to hear them even with students milling about or being loud while on the mats.
Hopefully, I’ll be braver next week and teach the whole day with just the bilateral Ponto 4 and without my hearing aid. Got to give them enough time to really test their performance.

Pleasantly surprised by Ponto 4

The Ponto 4s are so small and lightweight that it feels as if they aren’t even attached. I do miss the ability to mute from the processor itself but using the Oticon ON™ app is no different than using the app with my hearing aid. The direct Bluetooth is absolutely wonderful, except I can only use it in private. As with the streamer, everyone else around me can hear sounds traveling through the processors. At least my coworkers are used to me being in my office with my door closed.
I will be trialing the Ponto 4s for at least a month, so I can test them in all aspects of my life and hearing situations. So far, even though there was no initial “ah-ha” moment like I experienced with the Ponto 3 SuperPower, I am certainly impressed! I sure thought they wouldn’t work for me. I teach adults hands-on activities as well as in classrooms, and it’s quite busy and loud. Surprisingly, Ponto 4 seems to have a marked ability to mute that noise when I’m engaged in conversation.

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Will Nancy decide to take the plunge and upgrade to Ponto 4? Find out in our next post!

Find a clinic

Click the button if you want to learn more about our Ponto bone anchored hearing systems or arrange a trial.

*NOTE: Originally shared via a series of Facebook posts with permission.